Managing Communication Messages

The Communications category in the NextGen® PxP Portal Mailbox allows you to manage messages exchanged between you and the patient.

To see all communication sent and received through the NextGen® PxP Portal in one view for the selected patient, you can select the Patient-Specific View toggle. The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view.

You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed.

You can do the following:

• Collaborate Messages Received by Distribution Lists.
  • Accept Messages.
  • Release Messages.
  • Release Messages Accepted by Other Users.
  • Reply to Messages You Accepted.
  • Reassign Messages to Other Routing Policies.

• Compose and Send Messages.
• View Failed Messages
• Forward Messages.
• Create Tasks.