Before you begin
Ensure that the
Patient Messaging online solution is active in
Site Generator so that messages sent from
NextGen® Enterprise applications can reach the patient's
NextGen® PxP Portal mailbox.
When you or your co-workers initiate a message, the Category column displays Practice Initiated in the Outbox grid view. For messages that are sent as replies to practice initiated messages, the Category column is blank. Remember to set the Do Not Reply option if you do not want the recipients to be able to respond.
- On the NextGen® Enterprise PM main toolbar, select the Mailbox button.
- From the list in the upper-right corner of the window, select Patient Portal.
Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired.
A list of patient portal folders appears in the left pane. A list of messages appears in the right pane.
- Enter the Subject of the message.
- In the message field, do one of the following:
- Enter your message.
- Select a standard response
- Enter a recipient.
- Optional: To change the sender, select the arrow next to From, and select an option.
- Optional: To add attachments, select the Attachments tab.
- Optional: To configure message properties, select the Properties tab and do one of the following.
- Set priority level for a message
- Prevent patients from replying
- Set a read receipt
- Optional: If the message does not contain any clinical information, clear the Contains Clinical Information check box.
- Select Send & Chart.
Important: The message is not added to the patient chart.
You can view the sent item from the Outbox folder.
