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Configuring the Message Properties
The
Properties
tab on the
Patient Portal Message
window allows you to configure the following:
Priority level
Delayed delivery
Read Receipt
Do Not Reply
Set Priority Level for a Message
Set the Message Delivery Time
You can schedule a
NextGen® PxP Portal
message when you compose it, send a draft, or send a message from a template.
Request Read Receipts
You can only enable the receipt option on
NextGen® PxP Portal
messages sent outside of your organization.
Prevent Recipients from Replying
You can block patients and care managers from being able to reply to a
NextGen® PxP Portal
message.
Configuring the Message Properties
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Mark a Message as Clinically Relevant
In NextGen® Enterprise EHR, every message you compose is marked as clinically relevant by default. In NextGen® Enterprise PM, messages are not automatically marked as clinically relevant. When replying to or forwarding a message, you can select or clear the indicator. When you open the message from the Outbox or Sent Items, you cannot modify this indicator. The indicator is also not available on messages sent by a patient or care manager. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens. Complete your message as required. Do one of the following actions: If the message contains any
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Configuring the Message Properties
The Properties tab on the Patient Portal Message window allows you to configure the following: Priority level Delayed delivery Read Receipt Do Not Reply Set Priority Level for a Message Set the Message Delivery Time You can schedule a NextGen® PxP Portal message when you compose it, send a draft, or send a message from a template. Request Read Receipts You can only enable the receipt option on NextGen® PxP Portal messages sent outside of your organization. Prevent Recipients from Replying You can block patients and care managers from being able to reply to a NextGen® PxP Portal message. Parent topic: Compose and Send Messages See also Reply to Messages Manage Your Responses
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Request Read Receipts
On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens. When composing a message, select the Properties tab. Do one of the following actions: To receive a read receipt for the message that you are composing, select I would like a read receipt for this message. To apply the read receipt preference for all messages, select Set this preference for all messages. To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours. Parent topic: Configuring the Message Properties
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Compose and Send Messages
Before you begin Ensure that the Patient Messaging online solution is active in Site Generator so that messages sent from NextGen® Enterprise applications can reach the patient's NextGen® PxP Portal mailbox. When you or your co-workers initiate a message, the Category column displays Practice Initiated in the Outbox grid view. For messages that are sent as replies to practice initiated messages, the Category column is blank. Remember to set the Do Not Reply option if you do not want the recipients to be able to respond. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Enter the Subject of the message. In the message field, do one of the following: Enter
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Prevent Recipients from Replying
On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. When composing a message, select Properties. Select I do not want patients to reply to this message. Parent topic: Configuring the Message Properties
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Set the Message Delivery Time
Before you begin If your practice does not save patient charts in the database, the user account that runs the NextGen® Queue Processing Service must have write access to the file location where the chart messages are saved. You must set the scheduled delivery values to be greater than the current date and time. Note: You can set up a template trigger that opens the Patient Portal Message window. For more information, go to NextGen Healthcare Success Community and download the latest Templates User Guide for NextGen® Enterprise EHR. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens.
