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Prevent Recipients from Replying
On the
NextGen® Enterprise PM
main toolbar, select the
Mailbox
button.
From the list in the upper-right corner of the window, select
Patient Portal
.
Important:
The
Patient Portal
option does not appear in the list if your
NextGen® PxP Portal
license is not available or has expired.
A list of patient portal folders appears in the left pane. A list of messages appears in the right pane.
When composing a message, select
Properties
.
Select
I do not want patients to reply to this message
.
Prevent Recipients from Replying
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Request Read Receipts
On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens. When composing a message, select the Properties tab. Do one of the following actions: To receive a read receipt for the message that you are composing, select I would like a read receipt for this message. To apply the read receipt preference for all messages, select Set this preference for all messages. To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours. Parent topic: Configuring the Message Properties
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Set the Message Delivery Time
Before you begin If your practice does not save patient charts in the database, the user account that runs the NextGen® Queue Processing Service must have write access to the file location where the chart messages are saved. You must set the scheduled delivery values to be greater than the current date and time. Note: You can set up a template trigger that opens the Patient Portal Message window. For more information, go to NextGen Healthcare Success Community and download the latest Templates User Guide for NextGen® Enterprise EHR. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens.
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Set the Original Patient As the Recipient in Replies
When replying to a forwarded message, if the message originated from a patient, you can easily set that patient as the recipient. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens. Select the arrow on the To button, and then select Add Original Patient. Complete your message as required. Parent topic: Adding a Recipient
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Set Practice Users or Groups as Recipients
On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens. Select the arrow on the To button, and then select Add User(s).The Select users and groups window opens. Enter the name of the user or group, and then select Search. From the search results, select the applicable recipients, and then select OK. Complete your message as required. Parent topic: Adding a Recipient
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
View Portal Communications
On the NextGen® Enterprise PM main toolbar, select Mailbox . The NextGen Mailbox window opens. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. The Mailbox folders having unread messages appear in bold type along with the number of unread messages in parentheses. To view all the communication sent and received for the selected patient, select Patient-Specific View. Note: The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view. To view specific timeline messages that are older than three months, select from the Display list. Note: The Display filter list is not available for the Drafts and Scheduled folders under Commun
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Compose and Send Messages
Before you begin Ensure that the Patient Messaging online solution is active in Site Generator so that messages sent from NextGen® Enterprise applications can reach the patient's NextGen® PxP Portal mailbox. When you or your co-workers initiate a message, the Category column displays Practice Initiated in the Outbox grid view. For messages that are sent as replies to practice initiated messages, the Category column is blank. Remember to set the Do Not Reply option if you do not want the recipients to be able to respond. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Enter the Subject of the message. In the message field, do one of the following: Enter
