On the NextGen® Enterprise PM main toolbar, select the Mailbox button.
From the list in the upper-right corner of the window, select Patient Portal.
Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired.
A list of patient portal folders appears in the left pane. A list of messages appears in the right pane.
Select the New Message button. .
The Patient Portal Message window opens.
When composing a message, select the Properties tab.
Do one of the following actions:
To receive a read receipt for the message that you are composing, select I would like a read receipt for this message.
To apply the read receipt preference for all messages, select Set this preference for all messages.
To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours.
