NextGen Knowledge Center

Request Read Receipts

  1. From the main toolbar, select the Inbox button.
    The Workflow window opens.
  2. Select Compose .
    The Patient Portal Message window opens.
  3. When composing a message, select the Properties tab.
  4. Do one of the following actions:
    • To receive a read receipt for the message that you are composing, select I would like a read receipt for this message.
    • To apply the read receipt preference for all messages, select Set this preference for all messages.
    • To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours.
Request Read Receipts