Prevent Recipients from Replying
From the main toolbar, select the
Inbox
button.
The
Workflow
window opens.
When composing a message, select
Properties
.
Select
I do not want patients to reply to this message
.
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Prevent Recipients from Replying
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Request Read Receipts
From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. When composing a message, select the Properties tab. Do one of the following actions: To receive a read receipt for the message that you are composing, select I would like a read receipt for this message. To apply the read receipt preference for all messages, select Set this preference for all messages. To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours. Parent topic: Configuring the Message Properties
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Configuring the Message Properties
The Properties tab on the Patient Portal Message window allows you to configure the following: Priority level Delayed delivery Read Receipt Do Not Reply Set Priority Level for a Message Set the Message Delivery Time You can schedule a NextGen® PxP Portal message when you compose it, send a draft, or send a message from a template. Request Read Receipts You can only enable the receipt option on NextGen® PxP Portal messages sent outside of your organization. Prevent Recipients from Replying You can block patients and care managers from being able to reply to a NextGen® PxP Portal message. Parent topic: Compose and Send Messages See also Reply to Messages Manage Your Responses
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Prevent Recipients from Replying
On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. When composing a message, select Properties. Select I do not want patients to reply to this message. Parent topic: Configuring the Message Properties
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Set the Original Patient As the Recipient in Replies
When replying to a forwarded message, if the message originated from a patient, you can easily set that patient as the recipient. From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. Select the arrow on the To button, and then select Add Original Patient. Complete your message as required. Parent topic: Adding a Recipient See also Adding a Recipient
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Save a Message as Draft
From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. Complete your message as required. From the Message menu, select Save Draft. You can find the saved messages under the Communications category, in the Drafts folder. Parent topic: Compose and Send Messages
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Set Practice Users or Groups as Recipients
From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. Select the arrow on the To button, and then select Add User(s).The Select users and groups window opens. Enter the name of the user or group, and then select Search. From the search results, select the applicable recipients, and then select OK. Complete your message as required. Parent topic: Adding a Recipient See also Adding a Recipient
button.
The Workflow window opens.