Mark a Message as Clinically Relevant

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Compose and Send Messages

Before you begin Ensure that the Patient Messaging online solution is active in Site Generator so that messages sent from NextGen® Enterprise applications can reach the patient's NextGen® PxP Portal mailbox. When you or your co-workers initiate a message, the Category column displays Practice Initiated in the Outbox grid view. For messages that are sent as replies to practice initiated messages, the Category column is blank. Remember to set the Do Not Reply option if you do not want the recipients to be able to respond. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Enter the Subject of the message. In the message field, do one of the following: Enter

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Marking Messages as Clinically Relevant

When you compose messages that contain any clinical information, you can mark them as clinically relevant to achieve your Meaningful Use reporting requirements. In NextGen® Enterprise EHR, every message you compose is marked as clinically relevant by default. If the message is not clinically relevant, you can clear the selection. When the message is opened from the Outbox or Sent Items, the clinically relevant indicator cannot be modified. However, when replying to or forwarding the message, you can select the indicator or clear the selection. The indicator is not available when you view a message sent by a patient from NextGen® PxP Portal. On the Patient Portal Message window, do one of the following: If the message contains any clinical information, ensure that Contains Clinical Information is selected. If the message does not contain any clinical information, clear Contains Clinical Information. Parent topic: Compose and Send Messages

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Compose and Send Messages

Before you begin Ensure that the Patient Messaging online solution is active in Site Generator so that messages sent from NextGen® Enterprise applications can reach the patient's NextGen® PxP Portal mailbox. When you or your co-workers initiate a message, the Category column displays Practice Initiated in the Outbox grid view. For messages that are sent as replies to practice initiated messages, the Category column is blank. Remember to set the Do Not Reply option if you do not want the recipients to be able to respond. From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. Enter the Subject of the message. In the message field, do one of the following: Enter your message. Select a standard response Enter a recipient. Optional: To change the sender, select the arrow next to From, and select an option. Optional: To add attachments, select the Attachments tab. Optional: To configure message properties, select th

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Request Read Receipts

On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens. When composing a message, select the Properties tab. Do one of the following actions: To receive a read receipt for the message that you are composing, select I would like a read receipt for this message. To apply the read receipt preference for all messages, select Set this preference for all messages. To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours. Parent topic: Configuring the Message Properties

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Manage Scheduled Messages

On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens. Under the Communications category, select the Scheduled folder. Optional: To update a scheduled message: Right-click the message, and then select Open. On the Patient Portal Message window, make any necessary changes. Save and close the window. Optional: To delete a scheduled message: Right-click the message, and then select Delete. When prompted, select Yes. Optional: To view the updated Scheduled folder, right-click the folder, and then select Refresh. Parent topic: Set the Message Delivery Time

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Managing Communication Messages

The Communications category in the NextGen® PxP Portal Mailbox allows you to manage messages exchanged between you and the patient. To see all communication sent and received through the NextGen® PxP Portal in one view for the selected patient, you can select the Patient-Specific View toggle. The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. You can do the following: Collaborate Messages Received by Distribution Lists. Accept Messages. Release Messages. Release Messages Accepted by Other Users. Reply to Messages You Accepted. Reassign Messages to Other Routing Policies. Compose and Send Messages. View Failed Messages Forward Messages. Create Tasks. View Portal Communications You can access the messages sent by patients from NextGen Mailbox.

Mark a Message as Clinically Relevant

Recommendations

Compose and Send Messages

Marking Messages as Clinically Relevant

Compose and Send Messages

Request Read Receipts

Manage Scheduled Messages

Managing Communication Messages

Compose and Send Messages

Marking Messages as Clinically Relevant

Compose and Send Messages

Request Read Receipts

Manage Scheduled Messages

Managing Communication Messages