Manage Your Responses

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Manage Messages from Excluded Patients

Messages or requests from the excluded patients appear as restricted. You can forward the restricted messages to the users who have permissions to view the messages of such patients. For more information about including and excluding patients at the user level, go to NextGen Healthcare Success Community and download the latest version of System Administrator Guide for NextGen® Enterprise. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the restricted message.A message explains that you do not have access. Select OK.The Forward Item window opens. Select the required user or user group. If you cannot find a user or group, enter a search string in

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Manage Your Responses

If you are responding to a message that is sent to a distribution list you belong to, you can reply only after you take ownership of the message. Note: You can see all communication sent and received through the NextGen® PxP Portal for a selected patient in one view with the Patient-Specific View button. From the main toolbar, select the Inbox button. The Workflow window opens. Select the Patient Portal tab. The Communications, Prescriptions, Appointments, and Online Forms folders appear in the left pane. The messages appear in the right pane. Do one the following actions: To reply to the sender, select Reply. The To field fills in with the name of the person from whom you received the message. If the patient sent you the message, the patient's name appears. To reply to the patient, on Reply, select the arrow next to Reply, and then select To Patient. The patient's name fills in the To field. To reply to everyone, select the arrow next to Reply, and then select To All. Either enter you

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Compose and Send Messages

Before you begin Ensure that the Patient Messaging online solution is active in Site Generator so that messages sent from NextGen® Enterprise applications can reach the patient's NextGen® PxP Portal mailbox. When you or your co-workers initiate a message, the Category column displays Practice Initiated in the Outbox grid view. For messages that are sent as replies to practice initiated messages, the Category column is blank. Remember to set the Do Not Reply option if you do not want the recipients to be able to respond. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Enter the Subject of the message. In the message field, do one of the following: Enter

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Reply with a Different Appointment Slot

Before you begin For NextGen® Enterprise messages to reach NextGen® PxP Portal, you must ensure the following in Site Generator: Patient Messaging online solution is active Provider's are configured in Administrator Setup/Access Location is configured in Interface Setup For more information, go to NextGen Healthcare Success Community, and download the Site Generator User Guide for NextGen® PxP Portal. When you receive an appointment request that uses the integrated scheduling format, if you cannot schedule the appointment for the time slot requested by the patient, you can reply to suggest another time slot. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pa

NextGen® Enterprise EHR Help

Send Message using NextGen® PxP Portal

You can send messages to an enrolled patient using Patient Portal. You can compose and send messages using Patient Portal to an enrolled patient or an internal user or group. In NextGen Care® Population Management Hub, do one of the following: From the Cohorts tab, run a report. From the My Lists tab, run a list. From the Appointment Book tab, filter the patients. The patient list appears in the patient grid. In the patient grid, select the check box next to the patient's name. From Message, select Patient Portal. The Patient Portal Message window opens. From the To list, select a recipient. In Subject, enter the subject of the mail. From the From list, select the sender's name. The online profiles you belong to appear in the From list. Under the message section, enter a message or insert a standard response. Note: The appearance of the Standard Responses window is controlled from the right-click menu. If required, perform any of the following actions: Set the message properties Add at

NextGen® Enterprise EHR Help

Send Message using NextGen® PxP Portal

You can send messages to an enrolled patient using Patient Portal. You can compose and send messages using Patient Portal to an enrolled patient or an internal user or group. In NextGen Care® Population Management Hub, do one of the following: From the Cohorts tab, run a report. From the My Lists tab, run a list. From the Appointment Book tab, filter the patients. The patient list appears in the patient grid. In the patient grid, select the check box next to the patient's name. From Message, select Patient Portal. The Patient Portal Message window opens. From the To list, select a recipient. In Subject, enter the subject of the mail. From the From list, select the sender's name. The online profiles you belong to appear in the From list. Under the message section, enter a message or insert a standard response. Note: The appearance of the Standard Responses window is controlled from the right-click menu. If required, perform any of the following actions: Set the message properties Add at

Manage Your Responses

Recommendations

Manage Messages from Excluded Patients

Manage Your Responses

Compose and Send Messages

Reply with a Different Appointment Slot

Send Message using NextGen® PxP Portal

Send Message using NextGen® PxP Portal

Manage Messages from Excluded Patients

Manage Your Responses

Compose and Send Messages

Reply with a Different Appointment Slot

Send Message using NextGen® PxP Portal

Send Message using NextGen® PxP Portal