Before you begin
For
NextGen® Enterprise messages to reach
NextGen® PxP Portal, you must ensure the following in
Site Generator:
- Patient Messaging online solution is active
- Provider's are configured in Administrator Setup/Access
- Location is configured in Interface Setup
For more information, go to
NextGen Healthcare Success Community, and download the
Site Generator User Guide for NextGen® PxP Portal.
When you receive an appointment request that uses the integrated scheduling format, if you cannot schedule the appointment for the time slot requested by the patient, you can reply to suggest another time slot.
- On the NextGen® Enterprise PM main toolbar, select the Mailbox button.
- From the list in the upper-right corner of the window, select Patient Portal.
Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired.
A list of patient portal folders appears in the left pane. A list of messages appears in the right pane.
- Double-click a message.
- In the Appointment Request window, select Send Reply.
- In the Reply section, either enter your response or add a standard response.
The Reply & Chart button becomes available.
- Select the arrow next to Reply & Chart and select an appropriate option from the list.
