Before you begin
For
NextGen® Enterprise messages to reach
NextGen® PxP Portal, you must ensure the following in
Site Generator:
- Patient Messaging online solution is active
- Provider's are configured in Administrator Setup/Access
- Location is configured in Interface Setup
For more information, go to
NextGen Healthcare Success Community, and download the
Site Generator User Guide for NextGen® PxP Portal.
You must also ensure that appointment features are set up correctly in File Maintenance. If your practice has enabled the real-time schedule feature, patients can select an available time slot and book the appointment themselves. For more information on appointment scheduling, go to NextGen Healthcare Success Community and download the Appointment Scheduling User Guide for NextGen® Enterprise PM.
The patient can accept, reject, or reply to you again through the NextGen® PxP Portal.
- On the NextGen® Enterprise PM main toolbar, select the Mailbox button.
- From the list in the upper-right corner of the window, select Patient Portal.
Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired.
A list of patient portal folders appears in the left pane. A list of messages appears in the right pane.
- Double-click a message.
The opens.
- Optional: In the Appointment Request window, perform any of the following actions:
- Forward the message.
- Add a comment to the message.
- Open the patient's chart.
- Select Send Reply.
The Respond to Patient window opens.
- In the Suggested Appointment section, under Time, select the check box and select a slot that you want to suggest to the user.
- In the Reply section, either enter your response or add a standard response.
- Do one of the following:
- To book and add it to a new locked encounter, select Book & Chart.
- Select the arrow next to Book & Chart, and then select an appropriate option from the list.
Note: If you create an appointment with a previous date, an e-mail notification for the booked appointment is not sent to patient's NextGen® PxP Portal account.
