When an appointment request is canceled, the recipient cannot reply to the notification.
- On the NextGen® Enterprise PM main toolbar, select the Mailbox button.
- From the list in the upper-right corner of the window, select Patient Portal.
Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired.
A list of patient portal folders appears in the left pane. A list of messages appears in the right pane.
- Under Appointments, select Inbox.
The Inbox folders with new messages are bolded with the number of unread messages in parentheses.
- Double-click an appointment request.
The Appointment Request window opens.
- Select Schedule Appt.
The
Appointment Search Ahead window opens.
Based on the time slot requested by the patient, a list of available time slots is displayed.
- In Available Timeslots, double-click an applicable slot. To find other available time slots, change the search criteria, and then select Find.
The Add Appointment window opens.
- Select the Recall/Waitlist tab to add a recall plan, and then select OK.
- In the Respond to Patient window, select Change Appointment.
- From Cancellation Reason, select a reason and Yes.
- Close the Appointment Search Ahead window.
- On the Respond to Patient window, enter your comments or add a standard response.
- Select Book & Chart.
A notification is sent informing the patient that the appointment is canceled.
