When an appointment request is canceled, the recipient cannot reply to the notification.
- On the main toolbar, select the Inbox
button.
The Workflow window opens.
- Select the Patient Portal tab.
The Communications, Prescriptions, Appointments, and Online Forms folders appear in the left pane. The messages appear in the right pane.
- Double-click an appointment request.
The
Appointment Request window opens.
Note: If required, you can forward or assign tasks (by sending an appointment) to another user within your organization.
- Select Schedule Appt.
The
Appointment Search Ahead window opens.
Based on the time slot requested by the patient, a list of available time slots is displayed.
- In Available Timeslots, double-click an applicable slot. To find other available time slots, change the search criteria, and then select Find.
The Add Appointment window opens.
- Select the Recall/Waitlist tab to add a recall plan, and then select OK.
- In the Respond to Patient window, select Change Appointment.
- From Cancellation Reason, select a reason and Yes.
- Close the Appointment Search Ahead window.
- On the Respond to Patient window, enter your comments or add a standard response.
- Select Book & Chart.
A notification is sent informing the patient that the appointment is canceled.
