NextGen® Enterprise PM Integrated Request

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Non- NextGen® Enterprise PM Integrated Request

If your practice chooses not to integrate NextGen® PxP Portal with appointment events and resources in NextGen® Enterprise PM, your appointment scheduling staff can manually match the time requested by the patient with the available slots, and then either book or suggest an alternate option to the patient. When a patient requests an appointment using this format, the request comes to the Appointment inbox in the Workflow module. Reply to Non-Integrated Appointment Requests You can manually match a patient through NextGen® PxP Portal, and then either book or suggest an alternate option. Reply to Non-Integrated Appointment Requests When the requested appointment slot is not available, you can suggest a different appointment slot. Parent topic: Managing Appointment Requests from NextGen PxP Portal

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Managing Appointment Requests from NextGen® PxP Portal

You must ensure that appointment features are set up correctly in File Maintenance so that you can view and respond to appointment requests that patients send from NextGen® PxP Portal. For more information on setting up and using appointment scheduling with NextGen® Enterprise PM, go to NextGen Healthcare Success Community and download the Appointment Scheduling User Guide for NextGen® Enterprise PM. You can view all communication sent and received through the NextGen® PxP Portal in a single view for the selected patient, by turning on Patient-Specific View. The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between the full view and patient-specific view. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. Depending on your licensing and configuration options, you can do the following: Accept or respond to appointment re

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Reply to Integrated Appointment Requests

Before you begin For NextGen® Enterprise messages to reach NextGen® PxP Portal, you must ensure the following in Site Generator: Patient Messaging online solution is active Provider's are configured in Administrator Setup/Access Location is configured in Interface Setup For more information, go to NextGen Healthcare Success Community, and download the Site Generator User Guide for NextGen® PxP Portal. You must also ensure that appointment features are set up correctly in File Maintenance. If your practice has enabled the real-time schedule feature, patients can select an available time slot and book the appointment themselves. For more information on appointment scheduling, go to NextGen Healthcare Success Community and download the Appointment Scheduling User Guide for NextGen® Enterprise PM. On the main toolbar, select the Inbox button. The Workflow window opens. Select the Patient Portal tab. The Communications, Prescriptions, Appointments, and Online Forms folders appear in the lef

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Reply with a Different Appointment Slot

Before you begin For NextGen® Enterprise messages to reach NextGen® PxP Portal, you must ensure the following in Site Generator: Patient Messaging online solution is active Provider's are configured in Administrator Setup/Access Location is configured in Interface Setup For more information, go to NextGen Healthcare Success Community, and download the Site Generator User Guide for NextGen® PxP Portal. When you receive an appointment request that uses the integrated scheduling format, if you cannot schedule the appointment for the time slot requested by the patient, you can reply to suggest another time slot. From the main toolbar, select the Inbox button. The Workflow window opens. Select the Patient Portal tab. The Communications, Prescriptions, Appointments, and Online Forms folders appear in the left pane. The messages appear in the right pane. Double-click a message. In the Appointment Request window, select Send Reply. In the Reply section, either enter your response or add a stan

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

NextGen® Enterprise PM Integrated Request

You must ensure that appointment features are set up correctly in File Maintenance so that you can view and respond to appointment requests that patients send from NextGen® PxP Portal. For more information on setting up and using appointment scheduling with NextGen® Enterprise PM, go to NextGen Healthcare Success Community and download the Appointment Scheduling User Guide for NextGen® Enterprise PM. If your practice has configured appointment categories that use NextGen® Enterprise PM Scheduling Admin, patients can request appointments using such categories from NextGen® PxP Portal. When your scheduling staff opens a NextGen® Enterprise PM integrated appointment request, the appointment booking feature automatically searches the NextGen® Enterprise PM Appointment Book for available appointment slots. The staff can then book the appointment or suggest an alternative appointment slot to the patient. You can view all communication sent and received through the NextGen® PxP Portal in a si

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Managing NextGen® PxP Portal Appointment Requests

The Appointments category in the Patient Portal Mailbox enables you to view and respond to the appointment requests that patients send from NextGen® PxP Portal. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. You can see all communication sent and received through the NextGen® PxP Portal in one view for the selected patient, you can select the Patient-Specific View toggle. The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view. Depending upon your licensing and configuration options, you can: Accept NextGen® Enterprise PM -Integrated appointment requests. Reply to NextGen® Enterprise PM -Integrated appointment requests. Accept Non- NextGen® Enterprise PM Integrated appointment requests. Reply to Non- NextGen® Enterprise PM Integrated appointment requests. Ensure that the appointment features ar

NextGen® Enterprise PM Integrated Request

Recommendations

Non- NextGen® Enterprise PM Integrated Request

Managing Appointment Requests from NextGen® PxP Portal

Reply to Integrated Appointment Requests

Reply with a Different Appointment Slot

NextGen® Enterprise PM Integrated Request

Managing NextGen® PxP Portal Appointment Requests

Non- NextGen® Enterprise PM Integrated Request

Managing Appointment Requests from NextGen® PxP Portal

Reply to Integrated Appointment Requests

Reply with a Different Appointment Slot

NextGen® Enterprise PM Integrated Request

Managing NextGen® PxP Portal Appointment Requests