Managing NextGen® PxP Portal Appointment Requests

The Appointments category in the Patient Portal Mailbox enables you to view and respond to the appointment requests that patients send from NextGen® PxP Portal.

You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed.

You can see all communication sent and received through the NextGen® PxP Portal in one view for the selected patient, you can select the Patient-Specific View toggle. The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view.

Depending upon your licensing and configuration options, you can:

• Accept NextGen® Enterprise PM -Integrated appointment requests.
• Reply to NextGen® Enterprise PM -Integrated appointment requests.
• Accept Non- NextGen® Enterprise PM Integrated appointment requests.
• Reply to Non- NextGen® Enterprise PM Integrated appointment requests.

Ensure that the appointment features are set up correctly in File Maintenance. For more information about setting up and using appointment message routing for NextGen® PxP Portal, go to NextGen Healthcare Success Community and download the latest Configuration Guide for NextGen® PxP Portal . For more information about how to set up and use NextGen® Enterprise PM appointment scheduling, download the latest Appointment Scheduling User Guide for NextGen® Enterprise PM.