Types of Distribution Lists
You may receive a message that is sent to a distribution list, if you belong to any of the following:
A routing policy
An online profile
Note:
In this document, the term
Distribution List
refers to both routing policies and online profiles.
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Types of Distribution Lists
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Managing Messages Received by a Distribution List
The message status lets everyone in the distribution list know that you are acting on the message. Note: In this document, the term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . When you receive a message sent to a distribution list, you can do the following: To Do this Result Assign messages to yourself and act on them later. Accept the messages. The icon appears in the Completed column for all users in the routing policy. Assign a message to yourself and act on it immediately. Accept and reply to the message. The icon appears in the Completed column for all users in the ro
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Types of Distribution Lists
You may receive a message that is sent to a distribution list, if you belong to any of the following: A routing policy An online profile Note: In this document, the term Distribution List refers to both routing policies and online profiles. Messages Initiated by Patients Understanding how patients send messages from NextGen® PxP Portal helps you to respond appropriately. Messages Initiated by Your Practice You can send messages to your patients. Parent topic: Managing Patient Communications from NextGen PxP Portal See also Managing Messages Received by a Distribution List
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Release Messages Accepted by Other Users
If a user who accepted a message is unable to attend to the message for any reason, you can release it so that you or other users in the routing rule can take the responsibility of the message and perform necessary actions. Note: The term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . From Inbox, right-click the message that you want to release, and then select Release. Note: You can also open the message and select Release. The Comments window opens. In Comment, enter a note for other users in the routing policy, if required. Select Release.The released icon appears in the C
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Release Messages Accepted by Other Users
If a user who accepted a message is unable to attend to the message for any reason, you can release it so that you or other users in the routing rule can take the responsibility of the message and perform necessary actions. Note: The term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . From Inbox, right-click the message that you want to release, and then select Release. Note: You can also open the message and select Release. The Comments window opens. In Comment, enter a note for other users in the routing policy, if required. Select Release.The released icon appears in the C
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Release Messages
If you cannot act on an accepted message, you can release it for others in the distribution list to take ownership. Alternately, if another user is not able to attend to an accepted message, you can release it so that you or others in the routing rule can perform the necessary actions. Note: The term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . From the Inbox, do one of the following: Right-click the message to select Release. Open the message, and then select Release. To release multiple messages, right-click the accepted messages to be changed, and then select Release. Th
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Release Messages
If you cannot act on an accepted message, you can release it for others in the distribution list to take ownership. Alternately, if another user is not able to attend to an accepted message, you can release it so that you or others in the routing rule can perform the necessary actions. Note: The term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . From the Inbox, do one of the following: Right-click the message to select Release. Open the message, and then select Release. To release multiple messages, right-click the accepted messages to be changed, and then select Release. Th
