NextGen Knowledge Center

Release Messages

If you cannot act on an accepted message, you can release it for others in the distribution list to take ownership. Alternately, if another user is not able to attend to an accepted message, you can release it so that you or others in the routing rule can perform the necessary actions.

An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal .

  1. From the Inbox, do one of the following:
    • Right-click the message to select Release.
    • Open the message, and then select Release.
    • To release multiple messages, right-click the accepted messages to be changed, and then select Release.
    The Comments window opens.
  2. Optional: Enter a note for other users in the routing policy.
  3. Select Release.
    The released icon appears in the Completed column for all users in the routing policy.
Another user must manually accept the message to take ownership.
Release Messages