Release Messages

If you cannot act on an accepted message, you can release it for others in the distribution list to take ownership. Alternately, if another user is not able to attend to an accepted message, you can release it so that you or others in the routing rule can perform the necessary actions.

An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal .