Release Messages Accepted by Other Users

If a user who accepted a message is unable to attend to the message for any reason, you can release it so that you or other users in the routing rule can take the responsibility of the message and perform necessary actions.

An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal .