NextGen Knowledge Center

Accept Messages

When you receive a message addressed to a distribution list, you can use the Accept feature to let others in the list know that you are responding to the sender.

An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal .

  1. Under Communications, select Inbox.
  2. Double-click a new message that you want to assign to yourself.
    The Patient Portal Message window opens.
  3. Do one of the following actions:
    • Select Accept
    • To accept multiple messages simultaneously, right-click all of the messages that you want to accept, and then select Accept.
    An entry is automatically made in the History section to indicate that you have accepted the message. The status of the message changes to a check mark in a circle (In Progress) in the Completed column for all users in the routing policy. The following features also become available only for you:
    • Release
    • Reassign
    • Complete
    • Add to Chart
    • Send Task
  4. Optional: To accept and reply immediately, right-click the message to select Accept with Actions, and then select Accept and Reply.
Accept Messages