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Types of Distribution Lists
You may receive a message that is sent to a distribution list, if you belong to any of the following:
A routing policy
An online profile
Note:
In this document, the term
Distribution List
refers to both routing policies and online profiles.
Messages Initiated by Patients
Understanding how patients send messages from
NextGen® PxP Portal
helps you to respond appropriately.
Messages Initiated by Your Practice
You can send messages to your patients.
See also
Managing Messages Received by a Distribution List
Types of Distribution Lists
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Managing Messages Received by a Distribution List
The message status lets everyone in the distribution list know that you are acting on the message. Note: In this document, the term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . When you receive a message sent to a distribution list, you can do the following: To Do this Result Assign messages to yourself and act on them later. Accept the messages. The icon appears in the Completed column for all users in the routing policy. Assign a message to yourself and act on it immediately. Accept and reply to the message. The icon appears in the Completed column for all users in the ro
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Delegates for Out of Office User
If the NextGen® PxP Portal option is selected for a delegate of an out of office user, the delegate can perform the following on behalf of the out-of-office user: View and manage messages of the out-of-office user. If you are a delegate for an out-of-office user who is part of a routing policy, you can log on as the delegate and accept, release, and reassign messages from the inbox of the out-of-office user. When you accept a message as a delegate, you become the owner of the message, and not the out-of-office user. For more information about assigning delegates and logging on to NextGen® Enterprise as delegates, go to NextGen Healthcare Success Community and download the latest Workflow Module Guide for NextGen® Enterprise EHR. Assigning NextGen PxP Portal Workflow Tasks to Delegates You can assign NextGen® PxP Portal workflow tasks to added delegates of providers. Manage Workflow Tasks As a Delegate If you are a delegate for an out-of-office NextGen® PxP Portal user who is part of a
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Types of Distribution Lists
You may receive a message that is sent to a distribution list, if you belong to any of the following: A routing policy An online profile Note: In this document, the term Distribution List refers to both routing policies and online profiles. Parent topic: Managing Communication Messages
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Messages Initiated by Patients
From the Messages page, patients can Ask a Question to initiate a new message to your practice. Note: The Ask a Question button and the labels on the What's your message about? window are customizable and can be different. When a patient sends a message from NextGen® PxP Portal, all users in the routing policy receive that message. The mailbox Category and To columns display the selections made by the patient while creating the message. Since a routing policy can contain multiple users, before you can act on a message initiated by a patient, you must accept the message to take responsibility for completing the communication. For more information on configuring message routing policies, go to NextGen Healthcare Success Community and download the latest Configuration Guide for NextGen® PxP Portal Parent topic: Types of Distribution Lists
NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR
Release Messages Accepted by Other Users
If a user who accepted a message is unable to attend to the message for any reason, you can release it so that you or other users in the routing rule can take the responsibility of the message and perform necessary actions. Note: The term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . From Inbox, right-click the message that you want to release, and then select Release. Note: You can also open the message and select Release. The Comments window opens. In Comment, enter a note for other users in the routing policy, if required. Select Release.The released icon appears in the C
NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM
Release Messages Accepted by Other Users
If a user who accepted a message is unable to attend to the message for any reason, you can release it so that you or other users in the routing rule can take the responsibility of the message and perform necessary actions. Note: The term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . From Inbox, right-click the message that you want to release, and then select Release. Note: You can also open the message and select Release. The Comments window opens. In Comment, enter a note for other users in the routing policy, if required. Select Release.The released icon appears in the C
