Open the Telephone Communications Template

NextGen® Adaptive Content Engine Help Enterprise 8

Telephone Communication

NextGen® Adaptive Content Engine includes two telephone templates that enable you to view and document a telephone interaction between a practice and a patient or a patient's representative. Based on your preferences, you can document the communication details on either of the following templates: Telephone Call- Captures the reason for the call. Enables you to add comments and to generate tasks you can assign to another users' to-do list. Telephone Communication- Quick and comprehensive documentation of the telephone interactions, this template includes the NextGen® Enterprise EHR communication component to streamline the documentation process Note: There are minimum system requirements associated with the Telephone Communication template. You must have NextGen® Enterprise EHR installed on the database to be able to use the template. Parent topic: Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8

Configuring Your Documentation Preferences

You can configure the system based on your practice preferences for documenting communications with the following options: Set the default communication template to open from the Template button, navigational tabs, and the sub-navigation links on the templates Generate the Telephone Communication document offline Display the link to view call histories documented prior to NextGen® Adaptive Content Engine version 7.4 Set the Default Telephone Template Configure the Telephone Communication Document to Generate Offline View the Call History Prior to v7.4 Link Parent topic: Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8

Telephone Communication

The telephone templates enable you to view and document a telephone interaction between a practice and a patient or a patient's representative. Telephone Communication Configuring Your Documentation Preferences Open the Telephone Communications Template Related concepts Configuring Your Documentation Preferences Related tasks Open the Telephone Communications Template Related reference Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8

Document Provider Communications

On the Telephone Communications template, General panel, click Provider Communications. The Provider Communication template opens. Enter the details of the communication, as follows: Reason for call Person called Diagnosis and Code Caller's demeanor Comments Click Add/Update to include the details in the grid. Click Save & Close. Parent topic: Open the Telephone Communications Template

NextGen® Adaptive Content Engine Help Enterprise 8

Open the Telephone Communication Template

You can open the Telephone Communication template from the Templates module. Open NextGen® Enterprise EHR. To open the Templates module on a patient encounter, do one of the following: On the Categories or Encounter History tab, select Open Template. On Top Toolbar, select Templates . On the main menu, select File > New > Template. The Select Template window opens. In Medical Records tab, in Show, select All. Select Telephone Communication and select OK. The Telephone Communication template opens. Telephone Communication The tabs on the Telephone Communication template appear based on the selected Specialty and Visit Type. You can configure the tabs on the Framework Content system template. Parent topic: Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8

Open the Telephone Communication Template

You can open the Telephone Communication template to view the communication summary. Before you begin Using the Call/Communication link, if you want to open the Telephone Communication template by default, then you must select the Launch Telephone Communication check box in the Telephone Call/Communication section on the Practice Configuration template. Open NextGen® Enterprise EHR. On the Home Page template, select the Call/Communication link. The Telephone Communication template opens. Parent topic: Managing the Telephone Call Template

Open the Telephone Communications Template

Recommendations

Telephone Communication

Configuring Your Documentation Preferences

Telephone Communication

Document Provider Communications

Open the Telephone Communication Template

Open the Telephone Communication Template

Telephone Communication

Configuring Your Documentation Preferences

Telephone Communication

Document Provider Communications

Open the Telephone Communication Template

Open the Telephone Communication Template