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NextGen® Adaptive Content Engine Help Enterprise 8
You can configure the system based on your practice preferences for documenting communications with the following options: Set the default communication template to open from the Template button, navigational tabs, and the sub-navigation links on the templates Generate the Telephone Communication document offline Display the link to view call histories documented prior to NextGen® Adaptive Content Engine version 7.4 Set the Default Telephone Template Configure the Telephone Communication Document to Generate Offline View the Call History Prior to v7.4 Link Parent topic: Telephone CommunicationConfiguring Your Documentation Preferences
NextGen® Adaptive Content Engine Help Enterprise 8
On the Telephone Communications template, Communication panel, click New Call to document the details of the call. Click the Call Type field and select a type of call from the list. The links in the left pane and the corresponding options appear based on the selected Call Type. Select an option for each of the following fields: Contact Type Urgency Spoke With Note: The required fields are highlighted by bolded column headings. You must document these fields before you can save the call information in the grid. Click the Contact Information link. Select an option for each column, Preferred Contact and Alternate Contact. Click the links from the left pane to document the call details. Each link has different options which you can select to build the call information. Enter comments in the text field below the grid. Do one of the following: Click Add. To send a task related to an individual or workgroup, click the Add & Task button For more information on tasking, go to the NextGen HealthDocument a Call
NextGen® Adaptive Content Engine Help Enterprise 8
From the File menu, select System \ Practice Templates. The Select Template window appears. In the Show section, select All. On the Practice tab, open the Document Configuration practice template. In the Practice Level Configurations section under Document Options, select the Set templates other than the Master document and Chart Note to Offline document generation check box to automate the generation as offline. For more information on document options, refer to the Document Configuration Practice Template for NextGen® Adaptive Content Engine available on NextGen Healthcare Success Community. Parent topic: Configuring Your Documentation PreferencesConfigure the Telephone Communication Document to Generate Offline
NextGen® Adaptive Content Engine Help Enterprise 8
On the Telephone Communications template, General panel, click Provider Communications. The Provider Communication template opens. Enter the details of the communication, as follows: Reason for call Person called Diagnosis and Code Caller's demeanor Comments Click Add/Update to include the details in the grid. Click Save & Close. Parent topic: Open the Telephone Communications TemplateDocument Provider Communications
NextGen® Adaptive Content Engine Help Enterprise 8
If the patient does not opt for a reminder, select the Patient declines reminders check box. The selection makes the Add button on the Reminder panel unavailable. On the Telephone Communications template, Reminder panel, click the Type field and select the type of reminder. Under Contact method, select the Preferred or Other option, and then select the contact method from the list. Note: If you select Preferred and no preferred method has been defined for the current patient, a Question window opens with the option to enter a preferred method or to move to the Other list for more options. To enter a date other than today, click the Sent field and select the date when the reminder was made. To enter any additional information related to patient reminder, click the Comments field to type. To clear the fields without saving the data, click the Clear button. Click Add. The entered data displays in the grid. Modify Existing Patient Reminders Delete an Existing Patient Reminder Parent topic:Document Patient Reminders
NextGen® Adaptive Content Engine Help Enterprise 8
The Telephone Communication template enables you to document risk indicators such as tobacco use, hypertension, diabetes, and coronary artery disease. Open the Templates module. On the Medical Records tab, select the Show option of All. Scroll down to highlight Telephone Communication and click OK. The Telephone Communication template opens. Select a Specialty. The Visit Type is set to Patient Communication. Document Provider Communications Documenting the NextGen Enterprise Communication Component Order Management Care Guidelines and Immunization Data Document Patient Reminders Generate the Telephone Communication Document Parent topic: Telephone Communication