Document Provider Communications

NextGen® Adaptive Content Engine Help Enterprise 8

Document Patient Reminders

If the patient does not opt for a reminder, select the Patient declines reminders check box. The selection makes the Add button on the Reminder panel unavailable. On the Telephone Communications template, Reminder panel, click the Type field and select the type of reminder. Under Contact method, select the Preferred or Other option, and then select the contact method from the list. Note: If you select Preferred and no preferred method has been defined for the current patient, a Question window opens with the option to enter a preferred method or to move to the Other list for more options. To enter a date other than today, click the Sent field and select the date when the reminder was made. To enter any additional information related to patient reminder, click the Comments field to type. To clear the fields without saving the data, click the Clear button. Click Add. The entered data displays in the grid. Modify Existing Patient Reminders Delete an Existing Patient Reminder Parent topic:

NextGen® Adaptive Content Engine Help Enterprise 8

Open the Telephone Communications Template

The Telephone Communication template enables you to document risk indicators such as tobacco use, hypertension, diabetes, and coronary artery disease. Open the Templates module. On the Medical Records tab, select the Show option of All. Scroll down to highlight Telephone Communication and click OK. The Telephone Communication template opens. Select a Specialty. The Visit Type is set to Patient Communication. Document Provider Communications Documenting the NextGen Enterprise Communication Component Order Management Care Guidelines and Immunization Data Document Patient Reminders Generate the Telephone Communication Document Parent topic: Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8

Managing the Telephone Call Template

You can record information gathered during a telephone conversation with the patient. You can open the Telephone Call template through the Call/communication link on the Home Page template. Telephone Call You can do the following on the Telephone Call template: Open the Patient Contact Info template to view the patient's contact information and document the patient's support relationships, and pharmacy details. Open the Patient Appointments template to add or view the patient's appointment with a provider. Open the Telephone Summary template to view a comprehensive communication history. Generate the telephone_communication document, which includes a written summary of the telephone call details in runtime. Open the Provider Communication template to document all the details concerning a communication by the provider. Send the telephone_communication document offline. Open the Telephone Call Template You can open the Telephone Call template to record information gathered during a telep

NextGen® Adaptive Content Engine Help Enterprise 8

Document Telephone Interactions

Before you begin Ensure that you have selected the Specialty as Care Management and Visit Type as Case & Consent. On the Documentation template, expand theTelephone Interactions panel, and then click Add The Telephone Interactions template opens. Fill out all the fields that apply for this interaction. Click Save. Click Clear For Add to enter multiple actions or click Close . Note: Use the Edit and Remove buttons to manage Telephone Interactions. Parent topic: Documentation Tab

NextGen® Adaptive Content Engine Help Enterprise 8

Telephone Communication

The telephone templates enable you to view and document a telephone interaction between a practice and a patient or a patient's representative. Telephone Communication Configuring Your Documentation Preferences Open the Telephone Communications Template Related concepts Configuring Your Documentation Preferences Related tasks Open the Telephone Communications Template Related reference Telephone Communication

NextGen® Therapy Suite Help 30.3.13.0

Telephone Call Template

On the Telephone Call template, you can add multiple communication messages with the patient to a single encounter. You can see all messages in the grid and sort the grid to see all messages within a case. Use the Phone Call sub-navigation link to open the Telephone Call template. When you first open the Telephone Call template, the Date of Call and Time of Call fields display the current date and time. You can edit these entries. Telephone Call template Document Calls and Other Patient Communication Parent topic: Using NextGen Therapy Suite

Document Provider Communications

Recommendations

Document Patient Reminders

Open the Telephone Communications Template

Managing the Telephone Call Template

Document Telephone Interactions

Telephone Communication

Telephone Call Template