Patients can request prescription renewals and review the status of their requests in the NextGen® PxP Portal.
You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed.
From the main toolbar, select the Inbox button.
The Workflow window opens.
Optional: In the Patient Portal tab, select the Patient-Specific View option.
The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between the full view and patient-specific view.
In the Patient Portal tab, under Prescriptions, select Inbox, and then double-click a request.
The Patient Medications Renewal Request window opens.
Note:
If the patient enters a new pharmacy while requesting a medication renewal, a message appears indicating that the pharmacy is added by the patient in NextGen® PxP Portal.
In the Medications and History section, the Type column displays the type of medication request. The values are:
Patient Added
If the medication request is for a new medication entered by patient in NextGen® PxP Portal.
Provider Prescribed
If the medication renewal request is for a provider prescribed medication.
Optional: Perform one or more of the following:
Review the medication history on the patient's chart
Assign a task
Forward the request
Add a comment
Print the request
Select Respond.
The Respond to Patient window opens and the Renewal Status is set to Pending by default.
Under Medications, in the Renewal Status column, select Pending.
The renewal status changes to Approved.
To reject the request, select Approved.
The Renewal Status changes to Denied.
Enter your comments or add a standard response.
Select Send & Chart, and then, based on where you want to save the response, select one option from the list:
A response is sent to the patient and the request is moved to the Prescription > Outbox. If you select Send & Chart without selecting any option, the response is added to a new locked encounter in the patient's chart.
Note: If you close the window without selecting Send & Chart, an application message indicates that all renewal statuses are automatically reset.
To complete the renewal process with the pharmacy, open the patient's chart to fill in the prescription details using the NextGen® Enterprise EHR Medications module.
Note: If the medication qualifies for one of the patient savings programs, send the coupons, eCopay and other documents to the patient’s NextGen® PxP Portal account in addition to providing them with the printed version. For more information about adding medications and patient saving or prescription programs, go to NextGen Healthcare Success Community and download the latest Medications and Medication Allergies Modules User Guide for NextGen® Enterprise EHR
