Before you begin
For
NextGen® Enterprise messages to reach
NextGen® PxP Portal, you must ensure the following in
Site Generator:
- Patient Messaging online solution is active
- Provider's are configured in Administrator Setup/Access
- Location is configured in Interface Setup
For more information, go to
NextGen Healthcare Success Community, and download the
Site Generator User Guide for NextGen® PxP Portal.
If required, you can reject a patient's prescription request.
- Open NextGen® Enterprise EHR.
- Open Inbox.
- In the Patient Portal tab, under Prescriptions, select Inbox, and then double-click a request.
The
Patient Medications Renewal Request window opens.
Note:
- If the patient enters a new pharmacy while requesting a mediction renewal, a message appears indicating that the pharmacy is added by the patient in NextGen® PxP Portal.
- In the Medications and History section, the Type column displays the type of medication request. The values are:
-
Patient Added
-
If the medication request is for a new medication entered by patient in NextGen® PxP Portal.
-
Provider Prescribed
-
If the medication renewal request is for a provider prescribed medication.
- Select Respond.
The
Respond to Patient window opens. The
Renewal Status is set to
Pending by default.
- Under Medications, in the Renewal Status column, select Pending.
The
Renewal Status changes to
Approved.
- To reject the request, select Approved.
The
Renewal Status changes to
Denied.
- Either enter your comment or add a standard response.
- Select the arrow on Send & Chart, and then select one of the following:
- Send the response and add it to the patient's chart as a new locked encounter.
- Send the response and add it to the patient's chart as a new unlocked encounter.
- Send the response and add it to one of the patient's existing unlocked encounters.
- Send the response, but do not add it to the patient's chart. A response is sent to the patient and the request is moved to the .
Note: If you just select Send & Chart, the response is added to a new locked encounter in the patient's chart.
