Viewing and Responding to Prescription Requests

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Reply to Prescription Requests

Before you begin For NextGen® Enterprise messages to reach NextGen® PxP Portal, you must ensure the following in Site Generator: Patient Messaging online solution is active Provider's are configured in Administrator Setup/Access Location is configured in Interface Setup For more information, go to NextGen Healthcare Success Community, and download the Site Generator User Guide for NextGen® PxP Portal. Patients can request prescription renewals and review the status of their requests in the NextGen® PxP Portal. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. From the main toolbar, select the Inbox button. The Workflow window opens. Optional: In the Patient Portal tab, select the Patient-Specific View option. The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between the full view and patient-specific view. In the Patie

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Reject a Patient's Prescription Request

Before you begin For NextGen® Enterprise messages to reach NextGen® PxP Portal, you must ensure the following in Site Generator: Patient Messaging online solution is active Provider's are configured in Administrator Setup/Access Location is configured in Interface Setup For more information, go to NextGen Healthcare Success Community, and download the Site Generator User Guide for NextGen® PxP Portal. If required, you can reject a patient's prescription request. Open NextGen® Enterprise EHR. Open Inbox. In the Patient Portal tab, under Prescriptions, select Inbox, and then double-click a request. The Patient Medications Renewal Request window opens. Note: If the patient enters a new pharmacy while requesting a mediction renewal, a message appears indicating that the pharmacy is added by the patient in NextGen® PxP Portal. In the Medications and History section, the Type column displays the type of medication request. The values are: Patient Added If the medication request is for a new

NextGen® Enterprise EHR Help

Match Prescription Information on eRx Refill Requests

From the Refill Request Patient Matching window, you can match a prescription and add it to the patient's chart. Note: You must have prescribing rights to add the unmatched prescription to the patient's chart. Double-click an Unmatched Refill Reqs task, or select an Unmatched Refill Reqs, and then select Open. Workfow The Refill Request Patient Matching window opens. Refill Request Patient Matching Select the prescription to match. The data included in the refill request opens. Refill Request Patient Matching Select Lookup. A confirmation message Unmatched Prescription appears to create the medication entry, if does not exist. To create the medication entry on the patient's chart, do one of the following: Select Yes. Select Create Medication Entry on the Refill Request Patient Matching window. The medication is added to the patient's chart. The status of the prescription is changed to Matched and is displayed under Successfully Matched. When the medication entry is successfully matched

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

View Portal Messages

Before you begin For NextGen® Enterprise messages to reach NextGen® PxP Portal, you must ensure the following in Site Generator: Patient Messaging online solution is active Provider's are configured in Administrator Setup/Access Location is configured in Interface Setup For more information, go to NextGen Healthcare Success Community, and download the Site Generator User Guide for NextGen® PxP Portal. The last three months messages are displayed by default. On the main toolbar, select the Inbox button. The Workflow window opens. Select the Patient Portal tab. The Communications, Prescriptions, Appointments, and Online Forms folders appear in the left pane. The messages appear in the right pane. Optional: To view all the communication sent and received for the selected patient, select Patient-Specific View. Note: The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between full view and patient-specific vie

NextGen® Enterprise EHR Help

Electronic Prescribing (eRx) Refill Requests

When you electronically submit patient medication prescriptions to a pharmacy, you may receive a refill request from that pharmacy. These refill requests are unsolicited and until you respond to a request, you have no other interaction with the pharmacy that requested the refill. Each refill request creates a task in the Workflow module and the Manage Refills window in the Medications module. For more information on working with eRx refill requests in the Medications module, go to the NextGen Healthcare Success Community, and download the latest Medications and Medication Allergies Modules User Guide forNextGen®Enterprise EHR and ePrescribing User Guide forNextGen®Enterprise EHR. NextGen® Enterprise EHR evaluates the status of the medication in the patient's chart. If the request can be matched to an existing patient, the information appears with the option to approve or deny the request. An alert appears if a matched refill request is linked to an inactive medication. Note: A mismatch

NextGen® Enterprise EHR Help

Match Prescription Information on eRx Refill Requests

From the Refill Request Patient Matching window, you can match a prescription and add it to the patient's chart. Note: You must have prescribing rights to add the unmatched prescription to the patient's chart. Double-click an Unmatched Refill Reqs task, or select an Unmatched Refill Reqs, and then select Open. Workfow The Refill Request Patient Matching window opens. Refill Request Patient Matching Select the prescription to match. The data included in the refill request opens. Refill Request Patient Matching Select Lookup. A confirmation message Unmatched Prescription appears to create the medication entry, if does not exist. To create the medication entry on the patient's chart, do one of the following: Select Yes. Select Create Medication Entry on the Refill Request Patient Matching window. The medication is added to the patient's chart. The status of the prescription is changed to Matched and is displayed under Successfully Matched. When the medication entry is successfully matched

Viewing and Responding to Prescription Requests

Recommendations

Reply to Prescription Requests

Reject a Patient's Prescription Request

Match Prescription Information on eRx Refill Requests

View Portal Messages

Electronic Prescribing (eRx) Refill Requests

Match Prescription Information on eRx Refill Requests

Viewing and Responding to Prescription Requests

Reply to Prescription Requests

Reject a Patient's Prescription Request

Match Prescription Information on eRx Refill Requests

View Portal Messages

Electronic Prescribing (eRx) Refill Requests

Match Prescription Information on eRx Refill Requests