Electronic Prescribing (eRx) Refill Requests

NextGen® Enterprise EHR Help

Unmatching eRx Refill Requests

If information from the issuing pharmacy does not match the data stored in the NextGen® Enterprise EHR database, a separate task is added to your task list on the Workflow window, in the Clinical Tasking tab. This task includes the current unmatched refill request. Workflow You can manually match patient demographics, medication, and prescription information, using the Refill Request Patient Matching window. You can also remove an unmatched eRx refill request task. Refill Request Patient Matching Window The availability of the Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. Match Patient Demographics on eRx Refill Requests Procedure to match Patient demographics on eRx refill requests. Match Medication Information on eRx Refill Requests Procedure to match medication information on eRx refill requests. Match Prescription Information on eRx Refill Requ

NextGen® Enterprise EHR Help

Prescription Fill (RxFill) Status Notifications

To improve your assessment of a patient’s medication adherence, you can review notifications about a patient’s prescription fill status. You cannot respond to these notifications. The RxFill notifications that NextGen® Enterprise EHR receives from pharmacies can help you identify when a patient’s prescription has been fully dispensed, partially dispensed, or not dispensed. Note: Prescribers should anticipate that RxFill messages will only be received for a portion of the prescriptions the physician writes. If no RxFill message is received for a prescription, the system cannot assume that the prescription has not been dispensed or that the patient is not compliant. Workflow of RxFill The provider's high level workflow to send RxFill notifications received from the pharmacy to get only the relevant notifications needed for the patient. Workflow of RxFill Indicator Change The provider's high level workflow to send RxFill Indicator change XML messages to the pharmacy. Receive Rx Fill Notif

NextGen® Enterprise EHR Help

Match Prescription Information on eRx Refill Requests

From the Refill Request Patient Matching window, you can match a prescription and add it to the patient's chart. Note: You must have prescribing rights to add the unmatched prescription to the patient's chart. Double-click an Unmatched Refill Reqs task, or select an Unmatched Refill Reqs, and then select Open. Workfow The Refill Request Patient Matching window opens. Refill Request Patient Matching Select the prescription to match. The data included in the refill request opens. Refill Request Patient Matching Select Lookup. A confirmation message Unmatched Prescription appears to create the medication entry, if does not exist. To create the medication entry on the patient's chart, do one of the following: Select Yes. Select Create Medication Entry on the Refill Request Patient Matching window. The medication is added to the patient's chart. The status of the prescription is changed to Matched and is displayed under Successfully Matched. When the medication entry is successfully matched

NextGen® Enterprise EHR Help

Working with eRx Refill Requests from the Medications Icon

The Manage Refills window displays the patient's demographic information, provider information, pharmacy information, and the refill request details. This information is sent from Surescripts. You can either approve or deny the refill request. After you respond to a Refill Request from the Workflow > Clinical Tasking list, the request is no longer available in the Medications module and the Workflow window. View Refill Requests from the Medications Module You can view new eRx refill requests from the Medications module. Approve an eRx Refill Request from the Manage Refills Window You can approve an eRx refill request using the manage refills window. Deny an eRx Refill Request from the Manage Refills Window You can deny an eRx refill request task and select Denial - New prescription to follow reason from the Manage Refills window. Resolve Denied eRx Refill Request You can resolve the denied refills in the Deny New to Follow window. eRx Refills for Controlled Substances eRx Refill Reques

NextGen® Enterprise EHR Help

Supported ePrescribing Features

The NextGen® Enterprise EHR Medications module supports the following ePrescribing features: Formulary medication search Patient History Consent Pharmacy Download Electronic Prescriptions Electronic Prior Authorization Real-Time Prescription Benefit Patient Medication History Provider Enrollment Patient Eligibility Patient/Medication Match Refill Request Open Medications Module You can open Medications module from the Quick Button panel. Electronic Prescriptions Prescription Fill (RxFill) Status Notifications The provider can receive Rx Fill Status notifications. RxChange Messages This section describes about the RxChange Messages Use Cases. Electronic Prescribing (eRx) Refill Requests Refill requests received from the pharmacy while submitting the patient medication prescription. View eRx Status Eligibility Check Eligibility check enables you to view the patient's insurance eligibility. Formulary Real-Time Prescription Benefit Medication History Medication history enables you to view

NextGen® Enterprise EHR Help

Match Medication Information on eRx Refill Requests

You can look up and match a medication from the Refill Request Patient Matching window. You can add the medication to a patient's chart if it is not prescribed there. Double-click an Unmatched Refill Reqs task, or select Unmatched Refill Reqs, and then select Open. Workflow The Refill Request Patient Matching window opens. Refill Request Patient Matching Select the medication to match. The data included with the refill request opens. Refill Request Patient Matching Select Lookup. The Drug Lookup window opens. Drug Lookup Select a medication, and then select OK. Refill Request Patient Matching Select Match. If the medication is not prescribed in the patient's chart, the confirmation message Unmatched Prescription appears to create a medication entry. To add the medication to the patient's chart, select Yes. If you do not want to create a medication entry, select No. If the medication is present in the patient's chart, or if you add the medication to the patient's chart, the status chang

Electronic Prescribing (eRx) Refill Requests

Recommendations

Unmatching eRx Refill Requests

Prescription Fill (RxFill) Status Notifications

Match Prescription Information on eRx Refill Requests

Working with eRx Refill Requests from the Medications Icon

Supported ePrescribing Features

Match Medication Information on eRx Refill Requests

Unmatching eRx Refill Requests

Prescription Fill (RxFill) Status Notifications

Match Prescription Information on eRx Refill Requests

Working with eRx Refill Requests from the Medications Icon

Supported ePrescribing Features

Match Medication Information on eRx Refill Requests