eRx Refill Request Notifications in Encounter History

NextGen® Enterprise EHR Help

Working with eRx Refill Requests from the Medications Icon

The Manage Refills window displays the patient's demographic information, provider information, pharmacy information, and the refill request details. This information is sent from Surescripts. You can either approve or deny the refill request. After you respond to a Refill Request from the Workflow > Clinical Tasking list, the request is no longer available in the Medications module and the Workflow window. View Refill Requests from the Medications Module You can view new eRx refill requests from the Medications module. Approve an eRx Refill Request from the Manage Refills Window You can approve an eRx refill request using the manage refills window. Deny an eRx Refill Request from the Manage Refills Window You can deny an eRx refill request task and select Denial - New prescription to follow reason from the Manage Refills window. Resolve Denied eRx Refill Request You can resolve the denied refills in the Deny New to Follow window. eRx Refills for Controlled Substances eRx Refill Reques

NextGen® Enterprise EHR Help

eRx Refill Request Matching

There are two types of eRx refill requests. Matched Unmatched The Unmatched Refill Request status type contains: Unmatched Patient Unmatched Medication Unmatched Prescription eRx Refill Requests Matches eRx refill requests matches and description. Parent topic: Electronic Prescribing (eRx) Refill Requests Parent topic: Unmatching eRx Refill Requests

NextGen® Enterprise EHR Help

eRx Refill Requests from the Workflow Module Inbox

A patient Inclusion or Exclusion List may restrict your access to eRX refill requests. If you are a workflow delegate for another user or provider, you may not be able to access the same refill requests as that person. If you do not have access to a patient, the message "Restricted" appears under the Patient Name, Subject, and Description columns. For more information about Inclusion and Exclusion List viewing restrictions, go to NextGen Healthcare Success Community, and download the following documents: System Administrator Guide forNextGen®Enterprise Patient Demographics Guide forNextGen®Enterprise Orders Module User Guide forNextGen®Enterprise EHR The Clinical Tasking tab on the Workflow window displays your outstanding tasks. For an eRx refill request, you can accept, reject, approve, or deny it. You can also try to resolve unmatched eRx refill requests. After you respond to a refill request on the Clinical Tasking list, it is no longer available in the Medications module; if you r

NextGen® Enterprise EHR Help

eRx Refill Request Notifications in Encounter History

When you receive an eRx refill request and approve or deny the request, a notification is added to the patient's chart. The Encounter History tab displays the eRx refill notification as an email item. Note: A notification is not added if an unmatched patient entry is denied with a reason of Deny-Unknown Patient. Parent topic: Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

eRx Refill Request Notifications

Whenever you approve or deny an ePrescribing (eRx) refill request, a notification is added to the patient record. The Encounter History tab displays the eRx refill notification as an email item for the applicable encounter. For more information on eRx refill requests, go to NextGen Healthcare Success Community, and download the latest Workflow Module Guide for NextGen® Enterprise EHR and the ePrescribing User Guide for NextGen® Enterprise EHR. Parent topic: View Encounter Information

NextGen® Enterprise EHR Help

Electronic Prescribing (eRx) Refill Requests

When you electronically submit patient medication prescriptions to a pharmacy, you may receive a refill request from that pharmacy. These refill requests are unsolicited and until you respond to a request, you have no other interaction with the pharmacy that requested the refill. Each refill request creates a task in the Workflow module and the Manage Refills window in the Medications module. For more information on working with eRx refill requests in the Medications module, go to the NextGen Healthcare Success Community, and download the latest Medications and Medication Allergies Modules User Guide forNextGen®Enterprise EHR and ePrescribing User Guide forNextGen®Enterprise EHR. NextGen® Enterprise EHR evaluates the status of the medication in the patient's chart. If the request can be matched to an existing patient, the information appears with the option to approve or deny the request. An alert appears if a matched refill request is linked to an inactive medication. Note: A mismatch

eRx Refill Request Notifications in Encounter History

Recommendations

Working with eRx Refill Requests from the Medications Icon

eRx Refill Request Matching

eRx Refill Requests from the Workflow Module Inbox

eRx Refill Request Notifications in Encounter History

eRx Refill Request Notifications

Electronic Prescribing (eRx) Refill Requests

Working with eRx Refill Requests from the Medications Icon

eRx Refill Request Matching

eRx Refill Requests from the Workflow Module Inbox

eRx Refill Request Notifications in Encounter History

eRx Refill Request Notifications

Electronic Prescribing (eRx) Refill Requests