Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

eRx Refill Requests from the Workflow Module Inbox

A patient Inclusion or Exclusion List may restrict your access to eRX refill requests. If you are a workflow delegate for another user or provider, you may not be able to access the same refill requests as that person. If you do not have access to a patient, the message "Restricted" appears under the Patient Name, Subject, and Description columns. For more information about Inclusion and Exclusion List viewing restrictions, go to NextGen Healthcare Success Community, and download the following documents: System Administrator Guide forNextGen®Enterprise Patient Demographics Guide forNextGen®Enterprise Orders Module User Guide forNextGen®Enterprise EHR The Clinical Tasking tab on the Workflow window displays your outstanding tasks. For an eRx refill request, you can accept, reject, approve, or deny it. You can also try to resolve unmatched eRx refill requests. After you respond to a refill request on the Clinical Tasking list, it is no longer available in the Medications module; if you r

NextGen® Enterprise EHR Help

Unmatching eRx Refill Requests

If information from the issuing pharmacy does not match the data stored in the NextGen® Enterprise EHR database, a separate task is added to your task list on the Workflow window, in the Clinical Tasking tab. This task includes the current unmatched refill request. Workflow You can manually match patient demographics, medication, and prescription information, using the Refill Request Patient Matching window. You can also remove an unmatched eRx refill request task. Refill Request Patient Matching Window The availability of the Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. Match Patient Demographics on eRx Refill Requests Procedure to match Patient demographics on eRx refill requests. Match Medication Information on eRx Refill Requests Procedure to match medication information on eRx refill requests. Match Prescription Information on eRx Refill Requ

NextGen® Enterprise EHR Help

View RxFill History

You can review the full history of prescription fill status notifications. The history enables you to see details about the medications the patient has picked up from the pharmacy. In the medication grid, right-click a medication, and then select RxFill History. The RxFill History window opens and displays all successful RxFill status messages for the selected medication. You can also view the RxFill history by select the RxFill History link in the Medications module. Select a row in the Historical grid to view the details for the RxFill status message. Additional details appear in the bottom half of the window. A RxFill Notification Change History link has been added in the RxFill History window to capture all changes related to RxFill notifications. This allows a provider to see the prescriber and time the RxFill notifications were changed for any given medication. Parent topic: Prescription Fill (RxFill) Status Notifications Parent topic: Medications Module

NextGen® Enterprise EHR Help

Resolve Denied eRx Refill Request

When you receive an eRx refill request and deny the request with the reason as Denial – New Prescription to follow, the Resolve Denied Refills link appears on the Send Prescription window. Open NextGen® Enterprise EHR. Select a patient and open Medications module. Select a medication where the eRx refill request was denied with the Denial - New Prescription to follow reason. Select View Denied Refills. The Deny New To Follow window opens. Deny New To Follow Select Details to open and view the Refill Request Details window. Select Close. To remove the denied refill from the list, select Remove. The Remove medication from queue window opens stating the confirmation message. Do one of the following: To remove the medication from the list, select Yes. To return to the Deny New to Follow window without removing the medication, select No. Select Close. Parent topic: Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

Deny an eRx Refill Request from the Manage Refills Window

You can deny an eRx refill request task from the Manage Refills window in the Medications module. Open NextGen® Enterprise EHR and select a patient. To view the Medications module for the patient, select Medications from the Quick Buttons panel. If NextGen® Enterprise EHR detects a new eRx refill request for the patient, the Manage Refills window opens, where you can view the refill requests details of the patient. To view the details of the refill request, select the refill request and select Details. The Refill Response Details window opens. To select a denial reason for the refill request, do one of the following: Select Deny Refill and select a reason from the list. Right-click the request, select Deny Refill, and then select a reason from the list. Deny Refill Note: If you configure custom denial reasons, NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to NextGen Healthcare Success Community a

NextGen® Enterprise EHR Help

Approve an eRx Refill Request from the Manage Refills Window

You can approve a new eRx refill request using the manage refills window in the Medications module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. To view the Medications module for the patient, select Medications from the Quick Buttons panel. If NextGen® Enterprise EHR detects a new eRx refill request for the patient, the Manage Refills window opens, where you can view the refill requests details of the patient. To view the details of the refill request, select the refill request and select Details. The Refill Response Details window opens. To approve the refill request, do one of the following: Select Approve Refill and select the number of refills to approve for the patient. Approve Refill button Right-click the refill request, select Approve Refill, and then select the number of refills to approve for the patient. Approve Refill menu Enter or select the number of refills from the refills list. Number of refills No

Working with eRx Refill Requests from the Medications Icon

Recommendations

eRx Refill Requests from the Workflow Module Inbox

Unmatching eRx Refill Requests

View RxFill History

Resolve Denied eRx Refill Request

Deny an eRx Refill Request from the Manage Refills Window

Approve an eRx Refill Request from the Manage Refills Window

Working with eRx Refill Requests from the Medications Icon

eRx Refill Requests from the Workflow Module Inbox

Unmatching eRx Refill Requests

View RxFill History

Resolve Denied eRx Refill Request

Deny an eRx Refill Request from the Manage Refills Window

Approve an eRx Refill Request from the Manage Refills Window