Deny an eRx Refill Request from the Manage Refills Window

NextGen® Enterprise EHR Help

Resolve Denied eRx Refill Request

When you receive an eRx refill request and deny the request with the reason as Denial – New Prescription to follow, the Resolve Denied Refills link appears on the Send Prescription window. Open NextGen® Enterprise EHR. Select a patient and open Medications module. Select a medication where the eRx refill request was denied with the Denial - New Prescription to follow reason. Select View Denied Refills. The Deny New To Follow window opens. Deny New To Follow Select Details to open and view the Refill Request Details window. Select Close. To remove the denied refill from the list, select Remove. The Remove medication from queue window opens stating the confirmation message. Do one of the following: To remove the medication from the list, select Yes. To return to the Deny New to Follow window without removing the medication, select No. Select Close. Parent topic: Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

Approve an eRx Refill Request from the Manage Refills Window

You can approve a new eRx refill request using the manage refills window in the Medications module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. To view the Medications module for the patient, select Medications from the Quick Buttons panel. If NextGen® Enterprise EHR detects a new eRx refill request for the patient, the Manage Refills window opens, where you can view the refill requests details of the patient. To view the details of the refill request, select the refill request and select Details. The Refill Response Details window opens. To approve the refill request, do one of the following: Select Approve Refill and select the number of refills to approve for the patient. Approve Refill button Right-click the refill request, select Approve Refill, and then select the number of refills to approve for the patient. Approve Refill menu Enter or select the number of refills from the refills list. Number of refills No

NextGen® Enterprise EHR Help

View Refill Requests from the Medications Module

If you have a new eRx refill request for the patient, you can view the refill request details in the manage refills window in the Medications module. Open NextGen® Enterprise EHR, and select a patient from Patient Lookup window. To view the Medications module for the patient, select Medications from the Quick Buttons panel. If NextGen® Enterprise EHR detects a new eRx refill request for the patient, the Manage Refills window opens, where you can view the refill requests details of the patient. Parent topic: Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

Working with eRx Refill Requests from the Medications Icon

The Manage Refills window displays the patient's demographic information, provider information, pharmacy information, and the refill request details. This information is sent from Surescripts. You can either approve or deny the refill request. After you respond to a Refill Request from the Workflow > Clinical Tasking list, the request is no longer available in the Medications module and the Workflow window. View Refill Requests from the Medications Module You can view new eRx refill requests from the Medications module. Approve an eRx Refill Request from the Manage Refills Window You can approve an eRx refill request using the manage refills window. Deny an eRx Refill Request from the Manage Refills Window You can deny an eRx refill request task and select Denial - New prescription to follow reason from the Manage Refills window. Resolve Denied eRx Refill Request You can resolve the denied refills in the Deny New to Follow window. eRx Refills for Controlled Substances eRx Refill Reques

NextGen® Enterprise EHR Help

Deny eRx Refill Request from the Workflow Module

You can deny an eRx refill request task from the Workflow module. When you deny an eRx refill request, NextGen® Enterprise EHR sends a message to the pharmacy informing about the denial. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. The refill request details and patient information appears. Refill Request Select Deny. The reasons for denial appear. Note: If you configure custom denial reasons, NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to NextGen Healthcare Success Community and download the latest Medications and Medication Allergies Modules User Guide forNextGen®Enterprise EHR. Denial Reasons Select a reason for denial from the list. The Send Refill Response window opens. Select Send to complete the refill request denial. Note: If you select the Denial - New prescription to follow reason, the Note t

NextGen® Enterprise EHR Help

Deny an RxChange Request from the Workflow Module

You can deny an RxChange request task from the Workflow module. When you deny an RxChange request task, NextGen® Enterprise EHR sends a notification to the pharmacy stating the reason for denial. The reason for denial depends on the RxChange request type. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select an RxChange request from the task list. The RxChange request details and patient information appears. Select Deny. The reasons for denial appear. eRx DCustom Denial Reasons Note: The reasons for denial may differ depending on the RxChange request type. If you configure custom denial reasons, NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to NextGen Healthcare Success Community and download the latest Medications and Medication Allergies Modules User Guide for NextGen® Enterprise EHR. Select a reason for denial from the list. The Send RxChange Res

Deny an eRx Refill Request from the Manage Refills Window

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