You can deny an eRx refill request task from the Workflow module. When you deny an eRx refill request, NextGen® Enterprise EHR sends a message to the pharmacy informing about the denial.
- Open NextGen® Enterprise EHR and open the Workflow module.
- Select the Clinical Tasking tab and select a refill request from the task list.
The refill request details and patient information appears.
- Select Deny.
The reasons for denial appear.
Note: If you configure custom denial reasons,
NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to
NextGen Healthcare Success Community and download the latest
Medications and Medication Allergies Modules User Guide forNextGen®Enterprise EHR.
- Select a reason for denial from the list.
The
Send Refill Response window opens.
- Select Send to complete the refill request denial.
Note: If you select the Denial - New prescription to follow reason, the Note to Pharmacy window opens. When you send the denial, NextGen® Enterprise EHR adds a task to your tasks list, with the subject as DNTF.
- Select the Denial-New prescription to follow reason.
The
Note to Pharmacy window opens.
- Enter a note and select OK.
The system creates a
DNTF task in
Inbox.
You can complete the medication replacement task in the Medications module by prescribing a replacement medication and completing the DNTF Workflow for Renewal Requests.
