You can deny an eRx refill request task from the Manage Refills window in the Medications module.
- Open NextGen® Enterprise EHR and select a patient.
- To view the Medications module for the patient, select Medications
from the Quick Buttons panel.
If
NextGen® Enterprise EHR detects a new eRx refill request for the patient, the
Manage Refills window opens, where you can view the refill requests details of the patient.
- To view the details of the refill request, select the refill request and select Details.
The
Refill Response Details window opens.
- To select a denial reason for the refill request, do one of the following:
- Select Deny Refill and select a reason from the list.
- Right-click the request, select Deny Refill, and then select a reason from the list.
Note: If you configure custom denial reasons,
NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to
NextGen Healthcare Success Community and download the latest
Medications and Medication Allergies Modules User Guide for NextGen® Enterprise EHR.
- In Note to Pharmacy, enter a note for the pharmacy.
Note: If you select Denial - New prescription to follow from the Deny Refill list, you must enter a note in Note to Pharmacy.
- Select OK.
The
Send Refill Response window opens.
- Select Send and then do one of the following:
- To proceed to the Medications module, select Yes.
- To return to the manage refills window, select No.
Note: NextGen® Enterprise EHR sends the eRx refill request denial to the Workflow module and adds eRx Refill Notification to the Encounters tab.
