Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

eRx Refill Requests from the Workflow Module Inbox

A patient Inclusion or Exclusion List may restrict your access to eRX refill requests. If you are a workflow delegate for another user or provider, you may not be able to access the same refill requests as that person. If you do not have access to a patient, the message "Restricted" appears under the Patient Name, Subject, and Description columns. For more information about Inclusion and Exclusion List viewing restrictions, go to NextGen Healthcare Success Community, and download the following documents: System Administrator Guide for NextGen® Enterprise Patient Demographics Guide for NextGen® Enterprise Orders Module User Guide for NextGen® Enterprise EHR The Clinical Tasking tab on the Workflow window displays your outstanding tasks. For an eRx refill request, you can accept, reject, approve, or deny it. You can also try to resolve unmatched eRx refill requests. After you respond to a refill request on the Clinical Tasking list, it is no longer available in the Medications module; if

NextGen® Enterprise EHR Help

Unmatching eRx Refill Requests

If information from the issuing pharmacy does not match the data stored in the NextGen® Enterprise EHR database, a separate task is added to your task list on the Workflow window, in the Clinical Tasking tab. This task includes the current unmatched refill request. Workflow You can manually match patient demographics, medication, and prescription information, using the Refill Request Patient Matching window. You can also remove an unmatched eRx refill request task. Refill Request Patient Matching Window The availability of the Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. Match Patient Demographics on eRx Refill Requests Procedure to match Patient demographics on eRx refill requests. Match Medication Information on eRx Refill Requests Procedure to match medication information on eRx refill requests. Match Prescription Information on eRx Refill Requ

NextGen® Enterprise EHR Help

Working with eRx Refill Requests from the Medications Icon

The Manage Refills window displays the patient's demographic information, provider information, pharmacy information, and the refill request details. This information is sent from Surescripts. You can either approve or deny the refill request. After you respond to a Refill Request from the Workflow > Clinical Tasking list, the request is no longer available in the Medications module and the Workflow window. View Refill Requests from the Medications Module You can view new eRx refill requests from the Medications module. Approve an eRx Refill Request from the Manage Refills Window You can approve an eRx refill request using the manage refills window. Deny an eRx Refill Request from the Manage Refills Window You can deny an eRx refill request task and select Denial - New prescription to follow reason from the Manage Refills window. Resolve Denied eRx Refill Request You can resolve the denied refills in the Deny New to Follow window. eRx Refills for Controlled Substances eRx Refill Reques

NextGen® Enterprise EHR Help

Approve an eRx Refill Request from the Manage Refills Window

You can approve a new eRx refill request using the manage refills window in the Medications module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. To view the Medications module for the patient, select Medications from the Quick Buttons panel. If NextGen® Enterprise EHR detects a new eRx refill request for the patient, the Manage Refills window opens, where you can view the refill requests details of the patient. Manage Refills window To view the details of the refill request, select the refill request and select Details. The Refill Response Details window opens. Refill Response Details window To approve the refill request, do one of the following: Select Approve Refill and select the number of refills to approve for the patient. Approve Refill button Right-click the refill request, select Approve Refill, and then select the number of refills to approve for the patient. Approve Refill menu Enter or select the number o

NextGen® Enterprise EHR Help

Electronic Prescribing (eRx) Refill Requests

When you electronically submit patient medication prescriptions to a pharmacy, you may receive a refill request from that pharmacy. These refill requests are unsolicited and until you respond to a request, you have no other interaction with the pharmacy that requested the refill. Each refill request creates a task in the Workflow module and the Manage Refills window in the Medications module. For more information on working with eRx refill requests in the Medications module, go to the NextGen Healthcare Success Community, and download the latest Medications and Medication Allergies Modules User Guide for NextGen® Enterprise EHR and ePrescribing User Guide for NextGen® Enterprise EHR. NextGen® Enterprise EHR evaluates the status of the medication in the patient's chart. If the request can be matched to an existing patient, the information appears with the option to approve or deny the request. An alert appears if a matched refill request is linked to an inactive medication. Note: A mism

NextGen® Enterprise EHR Help

eRx Refill Requests from the Workflow Module Inbox

A patient Inclusion or Exclusion List may restrict your access to eRX refill requests. If you are a workflow delegate for another user or provider, you may not be able to access the same refill requests as that person. If you do not have access to a patient, the message "Restricted" appears under the Patient Name, Subject, and Description columns. For more information about Inclusion and Exclusion List viewing restrictions, go to NextGen Healthcare Success Community, and download the following documents: System Administrator Guide forNextGen®Enterprise Patient Demographics Guide forNextGen®Enterprise Orders Module User Guide forNextGen®Enterprise EHR The Clinical Tasking tab on the Workflow window displays your outstanding tasks. For an eRx refill request, you can accept, reject, approve, or deny it. You can also try to resolve unmatched eRx refill requests. After you respond to a refill request on the Clinical Tasking list, it is no longer available in the Medications module; if you r

Working with eRx Refill Requests from the Medications Icon

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eRx Refill Requests from the Workflow Module Inbox

Unmatching eRx Refill Requests

Working with eRx Refill Requests from the Medications Icon

Approve an eRx Refill Request from the Manage Refills Window

Electronic Prescribing (eRx) Refill Requests

eRx Refill Requests from the Workflow Module Inbox

Working with eRx Refill Requests from the Medications Icon

eRx Refill Requests from the Workflow Module Inbox

Unmatching eRx Refill Requests

Working with eRx Refill Requests from the Medications Icon

Approve an eRx Refill Request from the Manage Refills Window

Electronic Prescribing (eRx) Refill Requests

eRx Refill Requests from the Workflow Module Inbox