Unmatching eRx Refill Requests

NextGen® Enterprise EHR Help

Electronic Prescribing (eRx) Refill Requests

When you electronically submit patient medication prescriptions to a pharmacy, you may receive a refill request from that pharmacy. These refill requests are unsolicited and until you respond to a request, you have no other interaction with the pharmacy that requested the refill. Each refill request creates a task in the Workflow module and the Manage Refills window in the Medications module. For more information on working with eRx refill requests in the Medications module, go to the NextGen Healthcare Success Community, and download the latest Medications and Medication Allergies Modules User Guide for NextGen® Enterprise EHR and ePrescribing User Guide for NextGen® Enterprise EHR. NextGen® Enterprise EHR evaluates the status of the medication in the patient's chart. If the request can be matched to an existing patient, the information appears with the option to approve or deny the request. An alert appears if a matched refill request is linked to an inactive medication. Note: A mism

NextGen® Enterprise EHR Help

eRx Refill Requests from the Workflow Module Inbox

A patient Inclusion or Exclusion List may restrict your access to eRX refill requests. If you are a workflow delegate for another user or provider, you may not be able to access the same refill requests as that person. If you do not have access to a patient, the message "Restricted" appears under the Patient Name, Subject, and Description columns. For more information about Inclusion and Exclusion List viewing restrictions, go to NextGen Healthcare Success Community, and download the following documents: System Administrator Guide for NextGen® Enterprise Patient Demographics Guide for NextGen® Enterprise Orders Module User Guide for NextGen® Enterprise EHR The Clinical Tasking tab on the Workflow window displays your outstanding tasks. For an eRx refill request, you can accept, reject, approve, or deny it. You can also try to resolve unmatched eRx refill requests. After you respond to a refill request on the Clinical Tasking list, it is no longer available in the Medications module; if

NextGen® Enterprise EHR Help

Accept eRx Refill Request from the Workflow Window

You can accept and assume responsibility for an eRx refill request task before taking another action. When NextGen® Enterprise EHR sends an eRx refill request to multiple users, a single user can accept the task and prevent other users from working on the same task. Note: For more information on Task Recipient Actions, go to NextGen Healthcare Success Community and download the latest Workflow Module Guide for NextGen® Enterprise EHR. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. Note: In the task list, indicates a pending task. Clinical Tasking Select Accept. A check mark appears on the accepted task. Note: After you accept the refill request, Accept and Reject become unavailable. You can approve or deny the accepted refill request, and also remove or reassign the task. Parent topic: eRx Refill Requests from the Workflow Module Inbox

NextGen® Enterprise EHR Help

Unmatching eRx Refill Requests

If information from the issuing pharmacy does not match the data stored in the NextGen® Enterprise EHR database, a separate task is added to your task list on the Workflow window, in the Clinical Tasking tab. This task includes the current unmatched refill request. Workflow You can manually match patient demographics, medication, and prescription information, using the Refill Request Patient Matching window. You can also remove an unmatched eRx refill request task. Refill Request Patient Matching Window The availability of the Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. Match Patient Demographics on eRx Refill Requests Procedure to match Patient demographics on eRx refill requests. Match Medication Information on eRx Refill Requests Procedure to match medication information on eRx refill requests. Match Prescription Information on eRx Refill Requ

NextGen® Enterprise EHR Help

Match Patient Demographics on eRx Refill Requests

When you receive an eRx refill request and NextGen® Enterprise EHR is unable to match the name of the patient with a patient in the database, the refill request task is listed with the Unmatched Refill Reqs subject. The Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. If the patient is not available in the NextGen® Enterprise EHR database, or if you cannot find a close match, you can deny the refill request without matching the data. Double-click an Unmatched Refill Reqs task, or select Unmatched Refill Reqs , and then select Open. Workflow The Refill Request Patient Matching window opens. Refill Request Patient Matching Select the patient to match. The patient data included in the refill request opens. Refill Request Patient Matching Select Lookup. The Patient Lookup window opens. Search for and select the closest available match. The patient data fr

NextGen® Enterprise EHR Help

Match Patient Demographics on eRx Refill Requests

When you receive an eRx refill request and NextGen® Enterprise EHR is unable to match the name of the patient with a patient in the database, the refill request task is listed with the Unmatched Refill Reqs subject. The Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. If the patient is not available in the NextGen® Enterprise EHR database, or if you cannot find a close match, you can deny the refill request without matching the data. Double-click an Unmatched Refill Reqs task, or select Unmatched Refill Reqs , and then select Open. Workflow The Refill Request Patient Matching window opens. Refill Request Patient Matching Select the patient to match. The patient data included in the refill request opens. Refill Request Patient Matching Select Lookup. The Patient Lookup window opens. Patient Lookup Search for and select the closest available match. The

Unmatching eRx Refill Requests

Recommendations

Electronic Prescribing (eRx) Refill Requests

eRx Refill Requests from the Workflow Module Inbox

Accept eRx Refill Request from the Workflow Window

Unmatching eRx Refill Requests

Match Patient Demographics on eRx Refill Requests

Match Patient Demographics on eRx Refill Requests

Unmatching eRx Refill Requests

Electronic Prescribing (eRx) Refill Requests

eRx Refill Requests from the Workflow Module Inbox

Accept eRx Refill Request from the Workflow Window

Unmatching eRx Refill Requests

Match Patient Demographics on eRx Refill Requests

Match Patient Demographics on eRx Refill Requests