eRx Refill Requests from the Workflow Module Inbox

NextGen® Enterprise EHR Help

Working with eRx Refill Requests from the Medications Icon

The Manage Refills window displays the patient's demographic information, provider information, pharmacy information, and the refill request details. This information is sent from Surescripts. You can either approve or deny the refill request. After you respond to a Refill Request from the Workflow > Clinical Tasking list, the request is no longer available in the Medications module and the Workflow window. View Refill Requests from the Medications Module You can view new eRx refill requests from the Medications module. Approve an eRx Refill Request from the Manage Refills Window You can approve an eRx refill request using the manage refills window. Deny an eRx Refill Request from the Manage Refills Window You can deny an eRx refill request task and select Denial - New prescription to follow reason from the Manage Refills window. Resolve Denied eRx Refill Request You can resolve the denied refills in the Deny New to Follow window. eRx Refills for Controlled Substances eRx Refill Reques

NextGen® Enterprise EHR Help

Unmatching eRx Refill Requests

If information from the issuing pharmacy does not match the data stored in the NextGen® Enterprise EHR database, a separate task is added to your task list on the Workflow window, in the Clinical Tasking tab. This task includes the current unmatched refill request. Workflow You can manually match patient demographics, medication, and prescription information, using the Refill Request Patient Matching window. You can also remove an unmatched eRx refill request task. Refill Request Patient Matching Window The availability of the Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. Match Patient Demographics on eRx Refill Requests Procedure to match Patient demographics on eRx refill requests. Match Medication Information on eRx Refill Requests Procedure to match medication information on eRx refill requests. Match Prescription Information on eRx Refill Requ

NextGen® Enterprise EHR Help

Approve an eRx Refill Request from the Workflow Module

You can approve an eRx refill request task from the Workflow module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. Open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. The refill request details and patient information appears. Select Approve. The fill options appear. Fill options Select the number of refills to approve. If NextGen® Enterprise EHR detects any drug interactions, the Drug Interaction window opens, where you can review the details of the drug interactions. NextGen® Enterprise EHR displays an alert for inactive ingredients with the associated allergic reactions and the percentage of available formulation that contains the inactive ingredients. Select a drug interaction and select Acknowledge. You can enter a reason for the acknowledgement if necessary. An acknowledgement check mark appears for the drug interaction. Drug Interaction acknowledgement Sele

NextGen® Enterprise EHR Help

Rx Change Requests in the Workflow Module Inbox

The Clinical Tasking tab on the Workflow window displays your outstanding tasks. For an Rx Change request, you can approve, approve with changes, or deny it on the Clinical Tasking list. For more information about the Clinical Tasking tab, go to NextGen Healthcare Success Community and download the Workflow Module Guide for NextGen® Enterprise EHR. A patient Inclusion or Exclusion List may restrict your access to Rx Change requests. If you are a workflow delegate for another user or provider, you may not be able to access the same refill requests as that person. If you do not have access to a patient, the Restricted message appears under the Patient Name, Subject, and Description columns. For more information about Inclusion and Exclusion List viewing restrictions, go to NextGen Healthcare Success Community and download the latest versions of the following documents: System Administrator Guide for NextGen Enterprise Patient Demographics Guide for NextGen Enterprise Orders Module Guide

NextGen® Enterprise EHR Help

Reject eRx Refill Request from the Workflow Window

You can reject responsibility for an eRx refill request task. When NextGen® Enterprise EHR sends an eRx refill request to multiple users, a single user can reject the task and prevent other users from working on the same task. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. Note: In the task list, indicates a pending task. Clinical Tasking Select Reject. The rejected task no longer appears in the task list. Note: After you reject a task, Accept and Reject become unavailable. For more information on Task Recipient Actions, go to NextGen Healthcare Success Community and download the latest Workflow Module Guide forNextGen®Enterprise EHR. Parent topic: eRx Refill Requests from the Workflow Module Inbox

NextGen® Enterprise EHR Help

Accept eRx Refill Request from the Workflow Window

You can accept and assume responsibility for an eRx refill request task before taking another action. When NextGen® Enterprise EHR sends an eRx refill request to multiple users, a single user can accept the task and prevent other users from working on the same task. Note: For more information on Task Recipient Actions, go to NextGen Healthcare Success Community and download the latest Workflow Module Guide forNextGen®Enterprise EHR. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. Note: In the task list, indicates a pending task. Clinical Tasking Select Accept. A check mark appears on the accepted task. Note: After you accept the refill request, Accept and Reject become unavailable. You can approve or deny the accepted refill request, and also remove or reassign the task. Parent topic: eRx Refill Requests from the Workflow Module Inbox

eRx Refill Requests from the Workflow Module Inbox

Recommendations

Working with eRx Refill Requests from the Medications Icon

Unmatching eRx Refill Requests

Approve an eRx Refill Request from the Workflow Module

Rx Change Requests in the Workflow Module Inbox

Reject eRx Refill Request from the Workflow Window

Accept eRx Refill Request from the Workflow Window

eRx Refill Requests from the Workflow Module Inbox

Working with eRx Refill Requests from the Medications Icon

Unmatching eRx Refill Requests

Approve an eRx Refill Request from the Workflow Module

Rx Change Requests in the Workflow Module Inbox

Reject eRx Refill Request from the Workflow Window

Accept eRx Refill Request from the Workflow Window