Access Workflow Window
Open
NextGen® Enterprise EHR
.
On the top toolbar, select
Inbox
.
The
Workflow
window opens, with the
Clinical Tasking
tab open, by default.
Recommendations
Explore
NextGen® Enterprise EHR Help
Accept eRx Refill Request from the Workflow Window
You can accept and assume responsibility for an eRx refill request task before taking another action. When NextGen® Enterprise EHR sends an eRx refill request to multiple users, a single user can accept the task and prevent other users from working on the same task. Note: For more information on Task Recipient Actions, go to NextGen Healthcare Success Community and download the latest Workflow Module Guide forNextGen®Enterprise EHR. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. Note: In the task list, indicates a pending task. Clinical Tasking Select Accept. A check mark appears on the accepted task. Note: After you accept the refill request, Accept and Reject become unavailable. You can approve or deny the accepted refill request, and also remove or reassign the task. Parent topic: eRx Refill Requests from the Workflow Module Inbox
NextGen® Enterprise EHR Help
Deny eRx Refill Request from the Workflow Module
You can deny an eRx refill request task from the Workflow module. When you deny an eRx refill request, NextGen® Enterprise EHR sends a message to the pharmacy informing about the denial. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. The refill request details and patient information appears. Refill Request Select Deny. The reasons for denial appear. Note: If you configure custom denial reasons, NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to NextGen Healthcare Success Community and download the latest Medications and Medication Allergies Modules User Guide forNextGen®Enterprise EHR. Denial Reasons Select a reason for denial from the list. The Send Refill Response window opens. Select Send to complete the refill request denial. Note: If you select the Denial - New prescription to follow reason, the Note t
NextGen® Enterprise EHR Help
Approve an eRx Refill Request from the Workflow Module
You can approve an eRx refill request task from the Workflow module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. Open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. The refill request details and patient information appears. Select Approve. The fill options appear. Fill options Select the number of refills to approve. If NextGen® Enterprise EHR detects any drug interactions, the Drug Interaction window opens, where you can review the details of the drug interactions. NextGen® Enterprise EHR displays an alert for inactive ingredients with the associated allergic reactions and the percentage of available formulation that contains the inactive ingredients. Select a drug interaction and select Acknowledge. You can enter a reason for the acknowledgement if necessary. An acknowledgement check mark appears for the drug interaction. Drug Interaction acknowledgement Sele
NextGen® Enterprise EHR Help
Reject eRx Refill Request from the Workflow Window
You can reject responsibility for an eRx refill request task. When NextGen® Enterprise EHR sends an eRx refill request to multiple users, a single user can reject the task and prevent other users from working on the same task. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. Note: In the task list, indicates a pending task. Clinical Tasking Select Reject. The rejected task no longer appears in the task list. Note: After you reject a task, Accept and Reject become unavailable. For more information on Task Recipient Actions, go to NextGen Healthcare Success Community and download the latest Workflow Module Guide forNextGen®Enterprise EHR. Parent topic: eRx Refill Requests from the Workflow Module Inbox
NextGen® Enterprise EHR Help
Unmatching eRx Refill Requests
If information from the issuing pharmacy does not match the data stored in the NextGen® Enterprise EHR database, a separate task is added to your task list on the Workflow window, in the Clinical Tasking tab. This task includes the current unmatched refill request. Workflow You can manually match patient demographics, medication, and prescription information, using the Refill Request Patient Matching window. You can also remove an unmatched eRx refill request task. Refill Request Patient Matching Window The availability of the Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. Match Patient Demographics on eRx Refill Requests Procedure to match Patient demographics on eRx refill requests. Match Medication Information on eRx Refill Requests Procedure to match medication information on eRx refill requests. Match Prescription Information on eRx Refill Requ
NextGen® Enterprise EHR Help
Approve an eRx Refill Request for a Controlled Substance from the Workflow Module
You can approve eRx refill requests for controlled substances from the Workflow module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. Open the Workflow module. Select the Clinical Tasking tab and select a refill request for a controlled substance from the task list.The refill request details and patient information appears. Refill request information and the patient information Select Approve. Note: NextGen® Enterprise EHR automatically generates the patient’s Prescription Drug Monitoring Program (PDMP) report. You can review the report before prescribing a controlled substance. For a Level 2 substance, the refill information appears as 1 fill with no refills. For other controlled substances, the regular set of refills are available. If NextGen® Enterprise EHR detects any drug interactions, the Drug Interaction window opens, where you can review the details of the drug interactions. NextGen® Enterprise EHR displays a
