Deny eRx Refill Request from the Workflow Module

NextGen® Enterprise EHR Help

Accept eRx Refill Request from the Workflow Window

You can accept and assume responsibility for an eRx refill request task before taking another action. When NextGen® Enterprise EHR sends an eRx refill request to multiple users, a single user can accept the task and prevent other users from working on the same task. Note: For more information on Task Recipient Actions, go to NextGen Healthcare Success Community and download the latest Workflow Module Guide for NextGen® Enterprise EHR. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. Note: In the task list, indicates a pending task. Clinical Tasking Select Accept. A check mark appears on the accepted task. Note: After you accept the refill request, Accept and Reject become unavailable. You can approve or deny the accepted refill request, and also remove or reassign the task. Parent topic: eRx Refill Requests from the Workflow Module Inbox

NextGen® Enterprise EHR Help

Reject eRx Refill Request from the Workflow Window

You can reject responsibility for an eRx refill request task. When NextGen® Enterprise EHR sends an eRx refill request to multiple users, a single user can reject the task and prevent other users from working on the same task. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. Note: In the task list, indicates a pending task. Clinical Tasking Select Reject. The rejected task no longer appears in the task list. Note: After you reject a task, Accept and Reject become unavailable. For more information on Task Recipient Actions, go to NextGen Healthcare Success Community and download the latest Workflow Module Guide for NextGen® Enterprise EHR. Parent topic: eRx Refill Requests from the Workflow Module Inbox

NextGen® Enterprise EHR Help

Approve an eRx Refill Request from the Workflow Module

You can approve an eRx refill request task from the Workflow module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. Open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. The refill request details and patient information appears. Select Approve. The fill options appear. Fill options Select the number of refills to approve. If NextGen® Enterprise EHR detects any drug interactions, the Drug Interaction window opens, where you can review the details of the drug interactions. NextGen® Enterprise EHR displays an alert for inactive ingredients with the associated allergic reactions and the percentage of available formulation that contains the inactive ingredients. Select a drug interaction and select Acknowledge. You can enter a reason for the acknowledgement if necessary. An acknowledgement check mark appears for the drug interaction. Drug Interaction acknowledgement Sele

NextGen® Enterprise EHR Help

Deny eRx Refill Request from the Workflow Module

You can deny an eRx refill request task from the Workflow module. When you deny an eRx refill request, NextGen® Enterprise EHR sends a message to the pharmacy informing about the denial. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. The refill request details and patient information appears. Refill Request Select Deny. The reasons for denial appear. Note: If you configure custom denial reasons, NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to NextGen Healthcare Success Community and download the latest Medications and Medication Allergies Modules User Guide forNextGen®Enterprise EHR. Denial Reasons Select a reason for denial from the list. The Send Refill Response window opens. Select Send to complete the refill request denial. Note: If you select the Denial - New prescription to follow reason, the Note t

NextGen® Enterprise EHR Help

Prescribe Replacement Medications When Renewals Are Denied

When the provider receives a refill denial in the inbox, the provider must resolve the Deny New to Follow DNTF task by prescribing a replacement medication in the Medications module. The replacement medication must be sent back to the pharmacy that initially sent the renewal request. In NextGen® Enterprise EHR, search for and select a patient from Patient Lookup window. Open Medications module, and select Prescribe New. Search for and select a replacement medication. Select and enter the following information: Quantity Duration Refills Problem Dispense As Written Enter a note about the replaced medication in the Non-Clinical Notes to Pharmacy. Select Accept, and then select Send. The Send Prescription window opens. In the Send Prescription window, select the Resolved Denied Refills link. The Deny New To Follow window opens. Select the medication, and then select Replace. In the Send Prescription window Destination is updated with the name of the pharmacy that sent the initial renewal r

NextGen® Enterprise EHR Help

eRx Refill Requests from the Workflow Module Inbox

A patient Inclusion or Exclusion List may restrict your access to eRX refill requests. If you are a workflow delegate for another user or provider, you may not be able to access the same refill requests as that person. If you do not have access to a patient, the message "Restricted" appears under the Patient Name, Subject, and Description columns. For more information about Inclusion and Exclusion List viewing restrictions, go to NextGen Healthcare Success Community, and download the following documents: System Administrator Guide for NextGen® Enterprise Patient Demographics Guide for NextGen® Enterprise Orders Module User Guide for NextGen® Enterprise EHR The Clinical Tasking tab on the Workflow window displays your outstanding tasks. For an eRx refill request, you can accept, reject, approve, or deny it. You can also try to resolve unmatched eRx refill requests. After you respond to a refill request on the Clinical Tasking list, it is no longer available in the Medications module; if

Deny eRx Refill Request from the Workflow Module

Recommendations

Accept eRx Refill Request from the Workflow Window

Reject eRx Refill Request from the Workflow Window

Approve an eRx Refill Request from the Workflow Module

Deny eRx Refill Request from the Workflow Module

Prescribe Replacement Medications When Renewals Are Denied

eRx Refill Requests from the Workflow Module Inbox

Accept eRx Refill Request from the Workflow Window

Reject eRx Refill Request from the Workflow Window

Approve an eRx Refill Request from the Workflow Module

Deny eRx Refill Request from the Workflow Module

Prescribe Replacement Medications When Renewals Are Denied

eRx Refill Requests from the Workflow Module Inbox