Approve an eRx Refill Request from the Manage Refills Window

NextGen® Enterprise EHR Help

Deny an eRx Refill Request from the Manage Refills Window

You can deny an eRx refill request task from the Manage Refills window in the Medications module. Open NextGen® Enterprise EHR and select a patient. To view the Medications module for the patient, select Medications from the Quick Buttons panel. If NextGen® Enterprise EHR detects a new eRx refill request for the patient, the Manage Refills window opens, where you can view the refill requests details of the patient. To view the details of the refill request, select the refill request and select Details. The Refill Response Details window opens. To select a denial reason for the refill request, do one of the following: Select Deny Refill and select a reason from the list. Right-click the request, select Deny Refill, and then select a reason from the list. Deny Refill Note: If you configure custom denial reasons, NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to NextGen Healthcare Success Community a

NextGen® Enterprise EHR Help

Resolve Denied eRx Refill Request

When you receive an eRx refill request and deny the request with the reason as Denial – New Prescription to follow, the Resolve Denied Refills link appears on the Send Prescription window. Open NextGen® Enterprise EHR. Select a patient and open Medications module. Select a medication where the eRx refill request was denied with the Denial - New Prescription to follow reason. Select View Denied Refills. The Deny New To Follow window opens. Deny New To Follow Select Details to open and view the Refill Request Details window. Select Close. To remove the denied refill from the list, select Remove. The Remove medication from queue window opens stating the confirmation message. Do one of the following: To remove the medication from the list, select Yes. To return to the Deny New to Follow window without removing the medication, select No. Select Close. Parent topic: Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

View Refill Requests from the Medications Module

If you have a new eRx refill request for the patient, you can view the refill request details in the manage refills window in the Medications module. Open NextGen® Enterprise EHR, and select a patient from Patient Lookup window. To view the Medications module for the patient, select Medications from the Quick Buttons panel. If NextGen® Enterprise EHR detects a new eRx refill request for the patient, the Manage Refills window opens, where you can view the refill requests details of the patient. Parent topic: Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

Working with eRx Refill Requests from the Medications Icon

The Manage Refills window displays the patient's demographic information, provider information, pharmacy information, and the refill request details. This information is sent from Surescripts. You can either approve or deny the refill request. After you respond to a Refill Request from the Workflow > Clinical Tasking list, the request is no longer available in the Medications module and the Workflow window. View Refill Requests from the Medications Module You can view new eRx refill requests from the Medications module. Approve an eRx Refill Request from the Manage Refills Window You can approve an eRx refill request using the manage refills window. Deny an eRx Refill Request from the Manage Refills Window You can deny an eRx refill request task and select Denial - New prescription to follow reason from the Manage Refills window. Resolve Denied eRx Refill Request You can resolve the denied refills in the Deny New to Follow window. eRx Refills for Controlled Substances eRx Refill Reques

NextGen® Enterprise EHR Help

Approve an eRx Refill Request for a Controlled Substance from the Workflow Module

You can approve eRx refill requests for controlled substances from the Workflow module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. Open the Workflow module. Select the Clinical Tasking tab and select a refill request for a controlled substance from the task list.The refill request details and patient information appears. Refill request information and the patient information Select Approve. Note: NextGen® Enterprise EHR automatically generates the patient’s Prescription Drug Monitoring Program (PDMP) report. You can review the report before prescribing a controlled substance. For a Level 2 substance, the refill information appears as 1 fill with no refills. For other controlled substances, the regular set of refills are available. If NextGen® Enterprise EHR detects any drug interactions, the Drug Interaction window opens, where you can review the details of the drug interactions. NextGen® Enterprise EHR displays a

NextGen® Enterprise EHR Help

Approve an eRx Refill Request from the Workflow Module

You can approve an eRx refill request task from the Workflow module and acknowledge drug interactions. Open NextGen® Enterprise EHR and select a patient from the Patient Lookup window. Open the Workflow module. Select the Clinical Tasking tab and select a refill request from the task list. The refill request details and patient information appears. Select Approve. The fill options appear. Fill options Select the number of refills to approve. If NextGen® Enterprise EHR detects any drug interactions, the Drug Interaction window opens, where you can review the details of the drug interactions. NextGen® Enterprise EHR displays an alert for inactive ingredients with the associated allergic reactions and the percentage of available formulation that contains the inactive ingredients. Select a drug interaction and select Acknowledge. You can enter a reason for the acknowledgement if necessary. An acknowledgement check mark appears for the drug interaction. Drug Interaction acknowledgement Sele

Approve an eRx Refill Request from the Manage Refills Window

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