eRx Refill Request Matching

NextGen® Enterprise EHR Help

eRx Refill Request Notifications in Encounter History

When you receive an eRx refill request and approve or deny the request, a notification is added to the patient's chart. The Encounter History tab displays the eRx refill notification as an email item. Note: A notification is not added if an unmatched patient entry is denied with a reason of Deny-Unknown Patient. Parent topic: Electronic Prescribing (eRx) Refill Requests

NextGen® Enterprise EHR Help

Refill Request Patient Matching Window

The Refill Request Patient Matching window handles the status of the refill request based on the person_id and NDC. The status is determined when opening the window using the following logic: Status Person ID NDC Unmatched Prescription X X Unmatched Medication X Unmatched Patient X Refill Request Patient Matching The availability of the Refill Request Patient Matching window is based on the Unmatched Refill Request Provider Medication practice preference: All Providers. The Filter By displays all providers, and the list shows all unmatched refill requests for all providers. Current Provider. The Filter By displays the current provider name, and the list shows all unmatched refill requests for the current provider. Assigned Provider. The Filter By displays the assigned provider name, and the list shows all unmatched refill requests for the assigned provider. Parent topic: Unmatching eRx Refill Requests

NextGen® Enterprise EHR Help

Match Prescription Information on eRx Refill Requests

From the Refill Request Patient Matching window, you can match a prescription and add it to the patient's chart. Note: You must have prescribing rights to add the unmatched prescription to the patient's chart. Double-click an Unmatched Refill Reqs task, or select an Unmatched Refill Reqs, and then select Open. Workfow The Refill Request Patient Matching window opens. Refill Request Patient Matching Select the prescription to match. The data included in the refill request opens. Refill Request Patient Matching Select Lookup. A confirmation message Unmatched Prescription appears to create the medication entry, if does not exist. To create the medication entry on the patient's chart, do one of the following: Select Yes. Select Create Medication Entry on the Refill Request Patient Matching window. The medication is added to the patient's chart. The status of the prescription is changed to Matched and is displayed under Successfully Matched. When the medication entry is successfully matched

NextGen® Enterprise EHR Help

Match Patient Demographics on eRx Refill Requests

When you receive an eRx refill request and NextGen® Enterprise EHR is unable to match the name of the patient with a patient in the database, the refill request task is listed with the Unmatched Refill Reqs subject. The Refill Request Patient Matching window enables you to create a patient match based on the patient demographics information in the request data and the data of the corresponding patient. If the patient is not available in the NextGen® Enterprise EHR database, or if you cannot find a close match, you can deny the refill request without matching the data. Double-click an Unmatched Refill Reqs task, or select Unmatched Refill Reqs , and then select Open. Workflow The Refill Request Patient Matching window opens. Refill Request Patient Matching Select the patient to match. The patient data included in the refill request opens. Refill Request Patient Matching Select Lookup. The Patient Lookup window opens. Patient Lookup Search for and select the closest available match. The

NextGen® Enterprise EHR Help

Remove an Unmatched Refill Request Task

You can remove one or multiple unmatched refill request tasks from the Workflow window in the Clinical Tasking tab. You can restore a removed task if required. You can permanently remove a task so that it is no longer in your database. You cannot recover permanently removed tasks. Select each unmatched refill request task to remove from the task list. Workflow Select Remove > Single Task or Remove > Multiple Tasks. Unmatched Refill Requests The Remove Task confirmation window opens. Remove Task To permanently remove the selected tasks, select the Remove permanently check box. A confirmation message Remove Task appears to remove the selected tasks. Remove Task warning To remove the selected tasks, select OK. Parent topic: Unmatching eRx Refill Requests

NextGen® Enterprise EHR Help

eRx Refill Request Matching

There are two types of eRx refill requests. Matched Unmatched The Unmatched Refill Request status type contains: Unmatched Patient Unmatched Medication Unmatched Prescription eRx Refill Requests Matches eRx refill requests matches and description. Parent topic: Electronic Prescribing (eRx) Refill Requests Parent topic: Unmatching eRx Refill Requests

eRx Refill Request Matching

Recommendations

eRx Refill Request Notifications in Encounter History

Refill Request Patient Matching Window

Match Prescription Information on eRx Refill Requests

Match Patient Demographics on eRx Refill Requests

Remove an Unmatched Refill Request Task

eRx Refill Request Matching

eRx Refill Request Notifications in Encounter History

Refill Request Patient Matching Window

Match Prescription Information on eRx Refill Requests

Match Patient Demographics on eRx Refill Requests

Remove an Unmatched Refill Request Task

eRx Refill Request Matching