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The Refill Request Patient Matching window handles the status of the refill request based on the person_id and NDC. The status is determined when opening the window using the following logic:
| Status | Person ID | NDC | 
|---|---|---|
| Unmatched Prescription | X | X | 
| Unmatched Medication | X | |
| Unmatched Patient | X | 
The availability of the Refill Request Patient Matching window is based on the Unmatched Refill Request Provider Medication practice preference: