Comments and Responses

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Add a Standard Response in a Message

Standard responses enable you to create reusable messages with placeholders for variable data. For example, you can add a reusable response that includes the patient's name and address for a medication renewal. There are two types of standard responses: Practice-defined standard responses (created in File Maintenance). For information about creating practice-defined standard responses, go to NextGen Healthcare Success Community and download the latest Configuration Guide for NextGen® PxP Portal. User-defined standard responses (created in NextGen® Enterprise EHR or NextGen® Enterprise PM while responding to various patient requests or while composing a message). On the Enter comment window or on any window that provides an option to enter comments, perform one of the following: To add a user-defined standard response, on the Standard Responses panel, under Customized, double-click a standard response. To add a practice-defined standard response, on the Standard Responses panel, under P

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Comments and Responses

You can enter comments, when you perform certain actions such as: Send or process online forms. Send messages to patients or respond to messages from patients. Accept or reject appointment, prescription, or enrollment requests. Send lab results from the PAQ or Orders module. Send any documents to patients. You can enter comments in one of the following two ways: Directly enter your comments Add a standard response Add Comments You have different options for entering comments in the NextGen® PxP Portal messages and requests. Standard Responses

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Add Comments

Depending on the portal feature you are using, you can either directly enter your comments in the comments section or select Add or Add Comment to enter your comments. For example, on the Patient Portal Enrollment window, you must select Add to add comments. To enter comments from any window in the portal, select Add Comments or Add. Enter your comments using up to 1,000 characters, and then select OK. Complete your message or request as required. Parent topic: Comments and Responses See also Comments and Responses

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Reply to Prescription Requests

Before you begin For NextGen® Enterprise messages to reach NextGen® PxP Portal, you must ensure the following in Site Generator: Patient Messaging online solution is active Provider's are configured in Administrator Setup/Access Location is configured in Interface Setup For more information, go to NextGen Healthcare Success Community, and download the Site Generator User Guide for NextGen® PxP Portal. Patients can request prescription renewals and review the status of their requests in the NextGen® PxP Portal. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. From the main toolbar, select the Inbox button. The Workflow window opens. Optional: In the Patient Portal tab, select the Patient-Specific View option. The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between the full view and patient-specific view. In the Patie

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Add Comments

Depending on the portal feature you are using, you can either directly enter your comments in the comments section or select Add or Add Comment to enter your comments. For example, on the Patient Portal Enrollment window, you must select Add to add comments. To enter comments from any window in the portal, select Add Comments or Add. Enter your comments using up to 1,000 characters, and then select OK. Complete your message or request as required. Parent topic: Comments and Responses

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Viewing and Responding to Prescription Requests

You can view and respond to the medication requests that patients send from NextGen® PxP Portal. Patients can request new medications and refills of medications prescribed by the practice from NextGen® PxP Portal. You can view all communication sent and received through the NextGen® PxP Portal in a single view for the selected patient, by turning on Patient-Specific View. The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between the full view and patient-specific view. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. When patients send requests to refill their medications from NextGen® PxP Portal, you can do any of the following and then respond to the patient: Approve a patient's prescription request. Reject a patient's prescription request. Forward the requests to other users. Send the requests as tasks to other use

Comments and Responses

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Add a Standard Response in a Message

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Viewing and Responding to Prescription Requests