NextGen Knowledge Center

Resolve Issues

You must resolve all issues to use ePrescribing with NextGen® Enterprise EHR, 8 and to migrate to the Surescripts 2017071 compatible standard. All potential enrollment issues must be resolved before using ePrescribing.

  1. Log on to File Maintenance.
  2. From Master Files, select System > EHR.
  3. Select Providers.
    The Providers List window opens.
  4. Double-click the provider.
    The Modify Provider Information window opens.
  5. Select the appropriate tab and add or modify the information as necessary to resolve all potential issues associated with Surescripts migration to the latest standard.
  6. Select the ePrescribing tab.
  7. Ensure that the provider has all applicable Retail Service Levels selected.
  8. In the Networks section, select open menu .
  9. Select Retail > Enroll.
    Modify Provider Information

    The ERx Message Submission confirmation window opens.
  10. Select OK.
    The values are added for the Retail settings.
    • Status. Displays whether the provider is enrolled in the services.
    • Enrollment Date. Displays the date of the provider's enrollment.
    • Un-enrollment Date. Displays the date when the prescriber's enrollment expires.
    • SureScripts Provider ID . Displays the ID assigned to the provider at the time of Retail enrollment. You must have a valid SureScripts Provider Identifier (SPI) assigned to the selected provider. If you receive an error stating that there is an invalid SPI number, contact NextGen Healthcare Client Support.