View Emails that Failed to Send

Patient Experience Help

Add or Remove Email Addresses from the Opt-Out List

You can search for patients who have previously chosen not to receive email communications but currently want to receive emails from the practice. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. To remove an email address from Portal Solutions, select Email Communication (Opt Out) > Manage Opt Out List. The Manage Opt Out List page opens. Enter the email address to remove and then select Search. Select Remove from Opt Out List to remove the email from the opt out list. To add an email address, go to Portal Solutions and then select Email Communication (Opt Out) > Add Opt Out Email. The Add Opt Out Email page opens. Enter the email address to add and select Add email. A confirmation message appears, indicating that the email address has been added to the opt-out list. Parent topic: Email Communication

Patient Experience Help

View Status Report for Email Messages

By using Message Status Report, you can view status reports for email communication for a specified time duration. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Email Communication (Opt Out) > Msg Status Reports. The Message Status Reports page opens. Select from the following and then select View Report. Created Date Range Delivery Method (email or fax) Status Grouping (all messages or based on subject type) The Message Status Summary page opens and displays the status report. Parent topic: Email Communication

Patient Experience Help

Configure Email Template

Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Email Communication (Opt Out) > Configure Email Template. The Configure Email Template page opens. Select the Enable email template checkbox. To configure colors, select the respective color field and then move the cursor within the box to choose a color. Select Save Theme. Parent topic: Email Communication

Patient Experience Help

Email Communication

With Email Communication (Opt Out), you can monitor email communications sent to NextGen® PxP Portal users. You can search for messages, manage the opt-out list, add emails to the opt-out list, and configure the email template when needed. View Emails that Failed to Send You can view a list of email communications that was not successfully sent to the patients. View Status Report for Email Messages You can view a status report for email communication. Add or Remove Email Addresses from the Opt-Out List You can add or remove patient email addresses from the email opt-out list based on their requirement to receive email communication or not from NextGen® PxP Portal. Configure Email Template You can configure email templates according to the standards of your practice. Parent topic: Portal Solutions for Site Generator

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

View Portal Communications

On the NextGen® Enterprise PM main toolbar, select Mailbox . The NextGen Mailbox window opens. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. The Mailbox folders having unread messages appear in bold type along with the number of unread messages in parentheses. To view all the communication sent and received for the selected patient, select Patient-Specific View. Note: The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view. To view specific timeline messages that are older than three months, select from the Display list. Note: The Display filter list is not available for the Drafts and Scheduled folders under Commun

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

View Portal Messages

Before you begin For NextGen® Enterprise messages to reach NextGen® PxP Portal, you must ensure the following in Site Generator: Patient Messaging online solution is active Provider's are configured in Administrator Setup/Access Location is configured in Interface Setup For more information, go to NextGen Healthcare Success Community, and download the Site Generator User Guide for NextGen® PxP Portal. The last three months messages are displayed by default. On the main toolbar, select the Inbox button. The Workflow window opens. Select the Patient Portal tab. The Communications, Prescriptions, Appointments, and Online Forms folders appear in the left pane. The messages appear in the right pane. Optional: To view all the communication sent and received for the selected patient, select Patient-Specific View. Note: The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between full view and patient-specific vie

View Emails that Failed to Send

Recommendations

Add or Remove Email Addresses from the Opt-Out List

View Status Report for Email Messages

Configure Email Template

Email Communication

View Portal Communications

View Portal Messages

View Emails that Failed to Send

Add or Remove Email Addresses from the Opt-Out List

View Status Report for Email Messages

Configure Email Template

Email Communication

View Portal Communications

View Portal Messages