NextGen Knowledge Center

Add or Remove Email Addresses from the Opt-Out List

You can search for patients who have previously chosen not to receive email communications but currently want to receive emails from the practice.
  1. Open Site Generator, and then select NextGen Healthcare Site Administration.
    The Site Generator page opens.
  2. To remove an email address from Portal Solutions, select Email Communication (Opt Out) > Manage Opt Out List.
    The Manage Opt Out List page opens.
    • Enter the email address to remove and then select Search.
    • Select Remove from Opt Out List to remove the email from the opt out list.
  3. To add an email address, go to Portal Solutions and then select Email Communication (Opt Out) > Add Opt Out Email.
    The Add Opt Out Email page opens.
    • Enter the email address to add and select Add email.
    A confirmation message appears, indicating that the email address has been added to the opt-out list.
Add or Remove Email Addresses from the Opt-Out List