Email Communication

Patient Experience Help

Set Up Patient Messaging

Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Patient Messaging.The Patient Messaging page opens. Enter the email address in Default Reply to email Address. To add the SMS preference option for patient communication in NextGen® PxP Portal, select the SMS option and then select Save. To add attachments to your messages in Practice Portal, select Enable Attachment in "My Messages". To make My Labs available in NextGen® PxP Portal, select Enable "My Labs" in Patient Portal. Under Checked templates will be hidden, select any options you want to remove from Practice Portal. Select Save. Parent topic: Portal Solutions for Site Generator

Patient Experience Help

Add or Remove Email Addresses from the Opt-Out List

You can search for patients who have previously chosen not to receive email communications but currently want to receive emails from the practice. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. To remove an email address from Portal Solutions, select Email Communication (Opt Out) > Manage Opt Out List. The Manage Opt Out List page opens. Enter the email address to remove and then select Search. Select Remove from Opt Out List to remove the email from the opt out list. To add an email address, go to Portal Solutions and then select Email Communication (Opt Out) > Add Opt Out Email. The Add Opt Out Email page opens. Enter the email address to add and select Add email. A confirmation message appears, indicating that the email address has been added to the opt-out list. Parent topic: Email Communication

Patient Experience Help

View Emails that Failed to Send

You can view a list emails in the portal that failed to send. An email failure can occur when a patient has requested to be part of the opt-out list. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Email Communication(Opt Out) > Recent Failures. The Recent Failures page opens. From the list of failed email communications, select a message to view more details. Parent topic: Email Communication

Patient Experience Help

Portal Solutions for Site Generator

You can manage patient-related information to streamline the website by using Portal Solutions. You can generate appointment requests, manage email communications and payment transactions, and set up information for patient messaging. Patients can renew expired prescriptions. You can communicate any information to patients through Portal Solutions. Set Up Ask A Staff Questions for Patient Communication You can set up unlimited Ask a Staff questions for the practice staff. Email Communication You can monitor your email communications with the NextGen® PxP Portal. You can add or remove emails from the opt-out list. Configuring Health Record You can configure the Health Record page of NextGen® PxP Portal. Set Up Patient Statement Delivery You can configure how statements are sent to patients. Modify Enrollment Invitation Settings You can modify settings for NextGen® PxP Portal enrollment invitations. Set Up Patient Messaging You can set up the patient messaging feature to control the pati

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Managing Communication Messages

The Communications category in the NextGen® PxP Portal Mailbox allows you to manage messages exchanged between you and the patient. To see all communication sent and received through the NextGen® PxP Portal in one view for the selected patient, you can select the Patient-Specific View toggle. The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. You can do the following: Collaborate Messages Received by Distribution Lists. Accept Messages. Release Messages. Release Messages Accepted by Other Users. Reply to Messages You Accepted. Reassign Messages to Other Routing Policies. Compose and Send Messages. View Failed Messages Forward Messages. Create Tasks. View Portal Communications You can access the messages sent by patients from NextGen Mailbox.

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Managing Patient Communications from NextGen® PxP Portal

You can manage the messages exchanged between you and the patients or practice users. You can view all communication sent and received through the NextGen® PxP Portal in a single view for the selected patient, by turning on Patient-Specific View. The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between the full view and patient-specific view. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. The Display list in the Workflow window Note: The Display filter list is not available for the Drafts and Scheduled folders under Communications. View Portal Messages You can open and review the NextGen® PxP Portal messages in the NextGen Healthcare applications. Message Statuses in the Inbox and Outbox View List of Patient Portal Inbox and Outbox message statuses and their meanings. Apply Filters and View Inbox Messages You can a

Email Communication

Recommendations

Set Up Patient Messaging

Add or Remove Email Addresses from the Opt-Out List

View Emails that Failed to Send

Portal Solutions for Site Generator

Managing Communication Messages

Managing Patient Communications from NextGen® PxP Portal

Set Up Patient Messaging

Add or Remove Email Addresses from the Opt-Out List

View Emails that Failed to Send

Portal Solutions for Site Generator

Managing Communication Messages

Managing Patient Communications from NextGen® PxP Portal