Send Password Reset Email to a Patient

Patient Experience Help

Send a Patient's Username by Email

If a patient wants to retrieve a forgotten NextGen® PxP Portal account username, you can send the username to the patient in an email. Log on to Practice Portal. Search for and select a patient to open the Patient Dashboard page. In the Patient Utilities section, select Send email with the username to the patient. A message appears to confirm sending the username to the patient by email. Select Email Username. Practice Portal sends the username to the patient's registered email address. Parent topic: Viewing and Updating Patient Information See also Log on to Practice Portal Search for a Patient and Update Email and Mobile Number Viewing and Updating Patient Information

Patient Experience Help

Search for a Patient and Update Email and Mobile Number

You can use the search filters on the Patient Search page in Practice Portal to search for active and inactive NextGen® PxP Portal patients. Log on to Practice Portal. On the My Home page, in the left pane, select Patient Search.The Patient Search page opens. The Patient Search page provides options for filtering your search To define the scope of your search, enter the values in one or more of the filters, then select Search for Patient.The Search Results section displays the patients matching your search criteria. You can select a patient to view the Patient Dashboard. Note: You can select New Search to reset your search criteria. The Search Results page displays the name, social security number, birth date, and email address for each matching patient To update a patient email or mobile number, do the following: In Patient Dashboard, select Edit next to Mobile Number or Email, make the necessary changes, and then select Save. See also Log on to Practice Portal Viewing and Updating Pa

Patient Experience Help

Reset Multi-Factor Authentication for Patients

You can reset the multi-factor authentication for your patient so that they can update their mobile number and email address when they log on to NextGen® PxP Portal. Log on to Practice Portal. To open the Patient Dashboard page, search for and select a patient. In the Patient Utilities section, select Reset Multi-factor Authentication.A message appears to indicate that the multi-factor authentication has been reset for patient. Parent topic: Viewing and Updating Patient Information

Patient Experience Help

Viewing and Updating Patient Information

The Patient Dashboard page enables you to review and update a patient's information. You can open the Patient Dashboard page from the patient search results on the My Home page. The Patient Dashboard page displays the following information: Demographics Family management Patient utilities Completed forms Recent encounters Viewing Patient Demographics You can view the general information of a NextGen® PxP Portal patient. Configuring Trusted Representatives for a Patient You can view and edit a patient's linked dependents and trusted representatives. Reset Multi-Factor Authentication for Patients You can reset the multi-factor authentication for a patient of your practice. Send Password Reset Email to a Patient You can send a password reset email to a patient's registered email address. Send a Patient's Username by Email You can send the account username to the patient by email. Deactivate or Delete a Patient's Account You can deactivate or delete an inactive NextGen® PxP Portal patient'

Patient Experience Help

Viewing Patient Demographics

The Demographics section on the Patient Dashboard page displays information about an active NextGen® PxP Portal patient. Note: To avoid interoperability issues, NextGen Healthcare recommends that you do not edit patient information in the Demographics section. If you edit any demographic information on the Patient Dashboard page, the changes reflect in the My Account section of the patient's NextGen® PxP Portal account. Following are some details about a few of the fields: User Id The patient can update the user ID in the My Account section in NextGen® PxP Portal. Patient Source The way the patient’s invitation is sent to NextGen Healthcare. The Patient Source is determined by the integration settings configured during implementation. NPP Acknowledged Date on which the patient acknowledged the notice of privacy practices (NPP). Address The patient can update the address in the My Account section in NextGen® PxP Portal. Parent topic: Viewing and Updating Patient Information

Patient Experience Help

Update Account Details

You can change your Practice Portal account email, password, and secret question. Log on to Practice Portal. Do one of the following: On the My Home page, in the left pane, select My Account. In the upper-right corner of the Practice Portal page, select My Account . The Change password section appears. The Change Password section prompts you to enter the old and new password, as well as challenging you to enter characters from an image To change your password, email, or secret question, fill in the required fields and submit your changes. See also Log on to Practice Portal

Send Password Reset Email to a Patient

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Send a Patient's Username by Email

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