Update Account Details

Patient Experience Help

Send Password Reset Email to a Patient

You can send a password reset email with the account user ID to an active NextGen® PxP Portal patient. The patient can use the password reset email to change the account password and secret question. Note: For security reasons, the practice can view only the patient's user ID, not the password. Log on to Practice Portal. To open the Patient Dashboard page, search for and select a patient. In the Patient Utilities section, select Send Password Reset Email to Patient.A message appears to indicate that the password reset email is sent to the patient. Parent topic: Viewing and Updating Patient Information See also Log on to Practice Portal Search for a Patient and Update Email and Mobile Number Viewing and Updating Patient Information

Patient Experience Help

Deactivate or Delete a Patient's Account

You can deactivate or delete a patient's account in Practice Portal. If you deactivate a patient, the patient remains registered in the practice. However, the patients' encounter information does not appear in the Practice Portal. If you delete a patient, the patient's account is removed from the database and cannot be retrieved. To rejoin the practice, the patient must register as a new patient. To make it easier for a patient to rejoin the practice, it is better to deactivate rather than delete the patient. Log on to Practice Portal. Search for and select a patient to open the Patient Dashboard page. In the Patient Utilities section, select Deactivate or Delete. A confirmation message appears. Confirm the pending action. Practice Portal deactivates or deletes the patient's account and sends a notification to the patient's registered email address. The patient no longer has access to their personal medical records. Parent topic: Viewing and Updating Patient Information See also Log on

Patient Experience Help

Search for a Patient and Update Email and Mobile Number

You can use the search filters on the Patient Search page in Practice Portal to search for active and inactive NextGen® PxP Portal patients. Log on to Practice Portal. On the My Home page, in the left pane, select Patient Search.The Patient Search page opens. The Patient Search page provides options for filtering your search To define the scope of your search, enter the values in one or more of the filters, then select Search for Patient.The Search Results section displays the patients matching your search criteria. You can select a patient to view the Patient Dashboard. Note: You can select New Search to reset your search criteria. The Search Results page displays the name, social security number, birth date, and email address for each matching patient To update a patient email or mobile number, do the following: In Patient Dashboard, select Edit next to Mobile Number or Email, make the necessary changes, and then select Save. See also Log on to Practice Portal Viewing and Updating Pa

Patient Experience Help

Send a Patient's Username by Email

If a patient wants to retrieve a forgotten NextGen® PxP Portal account username, you can send the username to the patient in an email. Log on to Practice Portal. Search for and select a patient to open the Patient Dashboard page. In the Patient Utilities section, select Send email with the username to the patient. A message appears to confirm sending the username to the patient by email. Select Email Username. Practice Portal sends the username to the patient's registered email address. Parent topic: Viewing and Updating Patient Information See also Log on to Practice Portal Search for a Patient and Update Email and Mobile Number Viewing and Updating Patient Information

Patient Experience Help

Log on to Practice Portal

You can enter your user ID and password to securely log on to Practice Portal. Open Practice Portal. Select Sign in to Practice Portal. The Secure Practice Portal Login page opens. Enter your Practice Portal user ID and password, and then select Login. The My Home page opens. The My Home page shows recent activity and provides links for patient search, online payment search, account information, and logout Note: The information that appears on Practice Portal depends on your account's access rights. For more information on user rights, go to NextGen Healthcare Success Community, and download the latest User Guide for NextGen® PxP Portal Site Generator.

Patient Experience Help

Activate NextGen® PxP Portal Account

When a patient visits a practice, the practice creates a patient account in NextGen® Enterprise EHR or NextGen® Enterprise PM and sends the enrollment invitation to the patient's registered email. If the mobile number is available, the invitation is also sent through a text message. The patient must activate the NextGen® PxP Portal account to access their health records and communicate with their practice. From the NextGen® PxP Portal enrollment email or text message you received, select Sign Up or copy and paste the URL into your browser.A verification page opens. Enter your ZIP code and date of birth, and then select Continue.The Create Security Details page opens. Account security information page Enter the details and then select Verify.The Verify Multi-Factor Authentication page opens. Enter the verification code you received from the email or text message, and then select Verify.The NextGen® PxP Portal account is activated and the NextGen® PxP Portal home page opens. Select Conti

Update Account Details

Recommendations

Send Password Reset Email to a Patient

Deactivate or Delete a Patient's Account

Search for a Patient and Update Email and Mobile Number

Send a Patient's Username by Email

Log on to Practice Portal

Activate NextGen® PxP Portal Account

Send Password Reset Email to a Patient

Deactivate or Delete a Patient's Account

Search for a Patient and Update Email and Mobile Number

Send a Patient's Username by Email

Log on to Practice Portal

Activate NextGen® PxP Portal Account