Reset Multi-Factor Authentication for Patients

Patient Experience Help

Send Password Reset Email to a Patient

You can send a password reset email with the account user ID to an active NextGen® PxP Portal patient. The patient can use the password reset email to change the account password and secret question. Note: For security reasons, the practice can view only the patient's user ID, not the password. Log on to Practice Portal. To open the Patient Dashboard page, search for and select a patient. In the Patient Utilities section, select Send Password Reset Email to Patient.A message appears to indicate that the password reset email is sent to the patient. Parent topic: Viewing and Updating Patient Information See also Log on to Practice Portal Search for a Patient and Update Email and Mobile Number Viewing and Updating Patient Information

Patient Experience Help

Send a Patient's Username by Email

If a patient wants to retrieve a forgotten NextGen® PxP Portal account username, you can send the username to the patient in an email. Log on to Practice Portal. Search for and select a patient to open the Patient Dashboard page. In the Patient Utilities section, select Send email with the username to the patient. A message appears to confirm sending the username to the patient by email. Select Email Username. Practice Portal sends the username to the patient's registered email address. Parent topic: Viewing and Updating Patient Information See also Log on to Practice Portal Search for a Patient and Update Email and Mobile Number Viewing and Updating Patient Information

Patient Experience Help

Viewing Patient Demographics

The Demographics section on the Patient Dashboard page displays information about an active NextGen® PxP Portal patient. Note: To avoid interoperability issues, NextGen Healthcare recommends that you do not edit patient information in the Demographics section. If you edit any demographic information on the Patient Dashboard page, the changes reflect in the My Account section of the patient's NextGen® PxP Portal account. Following are some details about a few of the fields: User Id The patient can update the user ID in the My Account section in NextGen® PxP Portal. Patient Source The way the patient’s invitation is sent to NextGen Healthcare. The Patient Source is determined by the integration settings configured during implementation. NPP Acknowledged Date on which the patient acknowledged the notice of privacy practices (NPP). Address The patient can update the address in the My Account section in NextGen® PxP Portal. Parent topic: Viewing and Updating Patient Information

Patient Experience Help

Viewing and Updating Patient Information

The Patient Dashboard page enables you to review and update a patient's information. You can open the Patient Dashboard page from the patient search results on the My Home page. The Patient Dashboard page displays the following information: Demographics Family management Patient utilities Completed forms Recent encounters Viewing Patient Demographics You can view the general information of a NextGen® PxP Portal patient. Configuring Trusted Representatives for a Patient You can view and edit a patient's linked dependents and trusted representatives. Reset Multi-Factor Authentication for Patients You can reset the multi-factor authentication for a patient of your practice. Send Password Reset Email to a Patient You can send a password reset email to a patient's registered email address. Send a Patient's Username by Email You can send the account username to the patient by email. Deactivate or Delete a Patient's Account You can deactivate or delete an inactive NextGen® PxP Portal patient'

Patient Experience Help

Set Preferences for Multi-Factor Authentication

By default, patients can request one-time password to their mobile number or email address for authenticating their NextGen® PxP Portal account during logon. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Multi-Factor Authentication. The Multi-Factor Authentication Settings page opens. To remove email as a method to get one time password, turn off Enable email as multi-factor authentication method. To avoid multi-factor authenticaton for a duration, you can set time in Trust device duration. You can set duration for 30, 60 or 90 days. If you select Disabled, the patients would have to perform multi factor authentication every time they logon to NextGen® PxP Portal Select Save Parent topic: Portal Solutions for Site Generator

Patient Experience Help

Activate NextGen® PxP Portal Account

When a patient visits a practice, the practice creates a patient account in NextGen® Enterprise EHR or NextGen® Enterprise PM and sends the enrollment invitation to the patient's registered email. If the mobile number is available, the invitation is also sent through a text message. The patient must activate the NextGen® PxP Portal account to access their health records and communicate with their practice. From the NextGen® PxP Portal enrollment email or text message you received, select Sign Up or copy and paste the URL into your browser.A verification page opens. Enter your ZIP code and date of birth, and then select Continue.The Create Security Details page opens. Account security information page Enter the details and then select Verify.The Verify Multi-Factor Authentication page opens. Enter the verification code you received from the email or text message, and then select Verify.The NextGen® PxP Portal account is activated and the NextGen® PxP Portal home page opens. Select Conti

Reset Multi-Factor Authentication for Patients

Recommendations

Send Password Reset Email to a Patient

Send a Patient's Username by Email

Viewing Patient Demographics

Viewing and Updating Patient Information

Set Preferences for Multi-Factor Authentication

Activate NextGen® PxP Portal Account

Send Password Reset Email to a Patient

Send a Patient's Username by Email

Viewing Patient Demographics

Viewing and Updating Patient Information

Set Preferences for Multi-Factor Authentication

Activate NextGen® PxP Portal Account