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Scenario where Person Exists in Both the NextGen Database and External System Unlinked
Scenario where Person Exists in Both the NextGen Database and External System Unlinked
NextGen® Enterprise EHR Help
Scenario where Person Only Exists in the External System
In this scenario, only the external system contains the person's demographic information and there is no difference between trusted and untrusted environments. When a user enters search criteria in the Person/Patient Lookup window, the EMPI QIS first searches all records available in the NextGen database and then searches all of the records available in the external system. No results are found in the NextGen database, but the query of the external system automatically returns a result. To differentiate the results of the user search in the Person/Patient Lookup window, the person record returned from the external system displays a different icon than a person stored in the NextGen database. When the user selects this person from the Person/Patient Lookup window, the person is automatically added to the NextGen database and their MPI # is set. If the user changes any demographics information, it is sent to the external system through the Rosetta Interface. Parent topic: Troubleshooting
NextGen® Enterprise EHR Help
Scenario where Person Only Exists in the NextGen Database
In this scenario, only the NextGen database contains the person's demographic information. When a user enters search criteria in the Person/Patient Lookup window, the EMPI Query Interaction System first checks if the person and MPI # exists in the NextGen Database. If the MPI # does not exist in the NextGen Database, the user can then select the person from the NextGen Database or add the person to the external system. When users add the person to the external system, the person's demographic data from the NextGen database is sent to the EMPI system and an MPI # link to the person's record is sent back to the NextGen database. Parent topic: Troubleshooting Patient Lookup Issues
NextGen® Enterprise EHR Help
Scenario where Person Does Not Exist in Either the NextGen Database or External System
When you enter the search criteria in thePatient/Person Lookupwindow, the EMPI Query Interaction System (EMPI QIS) first searches all records available in the NextGen database and then searches all of the records available in the external system. If no results are found, the user can create a new person. Parent topic: Troubleshooting Patient Lookup Issues
NextGen® Enterprise EHR Help
Troubleshooting Patient Lookup Issues
When you search for a patient or person while connected to an external system, such as the EMPI Query Interaction System (EMPI QIS), you can encounter any of the following scenarios: Patient information does not exist in theNextGen® Enterpriseor external system Patient information is found in only one system Patient information is found but not linked in both systems Scenario where Person Does Not Exist in Either the NextGen Database or External System You can create a new person record when a person is not found in the NextGen database or external system. Scenario where Person Only Exists in the External System You can add a person or patient to the NextGen database when the person is found in the external system. Scenario where Person Only Exists in the NextGen Database When the person record is found in the NextGen database and not in the external system, the demographic data is sent to the EMPI system. The EMPI system sends the related link to the NextGen database. Scenario where P
Help Guide for NextGen® Enterprise PM 8
Searching for a Person or Patient in NextGen® Enterprise PM
NextGen® Enterprise PM enables you to do the following: Look up a person or patient using specific search criteria. Customize the display of lookup results. Search for a person or patient using the secure lookup functionality. Open a patient's records across applications. Open patient records based on an inclusion or exclusion list. Identifying Persons and Patients You can distinguish patients and non-patients in a practice by different icons. You can view recorded non-clinical information of patients or non-patients in NextGen® Enterprise EHR and NextGen® Enterprise PM. Search for Patients in NextGen Enterprise PM You can search for a patient record in the practice using a specific search criteria. You can customize the search results. Searching for Patients or Persons with Secure Lookup You can perform a secure lookup for patients or persons not directly associated with your practice and to provide an additional means of authentication. Managing Practice Associations You can create a
Help Guide for NextGen® Enterprise PM 8
Search for a Person or Patient
Open NextGen® Enterprise PM. From the Tasks menu, select Lookup > Charts. The Patient Lookup window opens. To search for a patient, enter the search criteria data. You can use different combinations of the search criteria to search for a patient. Select Find. People and patient records that match the search criteria, appear in the display in the Matching Records section. NextGen® Enterprise PM displays different icons for persons, patients, and patients enrolled in Enterprise Chart. The globe People icon icon indicates people who do not have a chart. The folder Patient icon icon indicates people or patients with a chart. The folder with a small globe People or Patients with an enterprise chart icon indicates people or patients enrolled in Enterprise Chart. Patient Lookup Window Note: To prevent creation of duplicate records, it is suggested to use a different criteria for performing the patient search if the desired person or patient is not found. Parent topic: Creating Patient Charts
