Scenario where Person Does Not Exist in Either the NextGen Database or External System

NextGen® Enterprise EHR Help

Scenario where Person Only Exists in the NextGen Database

In this scenario, only the NextGen database contains the person's demographic information. When a user enters search criteria in the Person/Patient Lookup window, the EMPI Query Interaction System first checks if the person and MPI # exists in the NextGen Database. If the MPI # does not exist in the NextGen Database, the user can then select the person from the NextGen Database or add the person to the external system. When users add the person to the external system, the person's demographic data from the NextGen database is sent to the EMPI system and an MPI # link to the person's record is sent back to the NextGen database. Parent topic: Troubleshooting Patient Lookup Issues

NextGen® Enterprise EHR Help

Scenario where Person Only Exists in the External System

In this scenario, only the external system contains the person's demographic information and there is no difference between trusted and untrusted environments. When a user enters search criteria in the Person/Patient Lookup window, the EMPI QIS first searches all records available in the NextGen database and then searches all of the records available in the external system. No results are found in the NextGen database, but the query of the external system automatically returns a result. To differentiate the results of the user search in the Person/Patient Lookup window, the person record returned from the external system displays a different icon than a person stored in the NextGen database. When the user selects this person from the Person/Patient Lookup window, the person is automatically added to the NextGen database and their MPI # is set. If the user changes any demographics information, it is sent to the external system through the Rosetta Interface. Parent topic: Troubleshooting

NextGen® Enterprise EHR Help

Scenario where Person Exists in Both the NextGen Database and External System Unlinked

Parent topic: Troubleshooting Patient Lookup Issues

NextGen® Enterprise EHR Help

Troubleshooting Patient Lookup Issues

When you search for a patient or person while connected to an external system, such as the EMPI Query Interaction System (EMPI QIS), you can encounter any of the following scenarios: Patient information does not exist in theNextGen® Enterpriseor external system Patient information is found in only one system Patient information is found but not linked in both systems Scenario where Person Does Not Exist in Either the NextGen Database or External System You can create a new person record when a person is not found in the NextGen database or external system. Scenario where Person Only Exists in the External System You can add a person or patient to the NextGen database when the person is found in the external system. Scenario where Person Only Exists in the NextGen Database When the person record is found in the NextGen database and not in the external system, the demographic data is sent to the EMPI system. The EMPI system sends the related link to the NextGen database. Scenario where P

NextGen® Enterprise EHR Help

Scenario Where a Person Is Not Found in Either the NextGen® Database or External System

When you enter search criteria in the Patient/Person Lookup window, the EMPI Query Interaction System (EMPI QIS) first searches all records available in the NextGen® database and then searches all records available in the external system. If no results are found, you can create a record for the person. From the main toolbar in NextGen® Enterprise PM, select Chart. In the Patient Lookup window, enter search criteria, and select Find. The system first searches the NextGen® database. When the patient is not found, it searches the external system and displays a message indicating that no records are found in the external MPI. Select OK. The EMPI Patient Lookup window opens. To search the external system again, enter new search criteria, and then select EMPI Find. To create a person record, select New. Parent topic: Troubleshooting Patient Lookup Issues

NextGen® Enterprise EHR Help

Troubleshooting Patient Lookup Issues

When you search for a patient or person while connected to an external system, such as the EMPI Query Interaction System (EMPI QIS), you may encounter any of the following scenarios: Patient information does not exist inNextGen® Enterpriseor the external system. Patient information is found in only one system. Patient information is found but not linked in both systems. Scenario Where a Person Is Not Found in Either the NextGen Database or External System You can create a record for a person who is not found in the NextGen® database or external system. Scenario Where a Person Is Found Only in the External System You can add a person or patient to the NextGen® database when the person is found only in the external system. Scenario Where a Person Is Found Only in the NextGen Database When a person record is found in the NextGen database but not in the external system, the demographic data is sent to the EMPI system. The EMPI system sends the related link to the NextGen® database. Scenari

Scenario where Person Does Not Exist in Either the NextGen Database or External System

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Scenario where Person Only Exists in the NextGen Database

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Scenario Where a Person Is Not Found in Either the NextGen® Database or External System

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Scenario Where a Person Is Not Found in Either the NextGen® Database or External System

Troubleshooting Patient Lookup Issues